At a Glance
- Tasks: Provide technical support and troubleshoot issues for customers and internal teams.
- Company: Join a passionate team at Ablyss Systems, transforming care through technology.
- Benefits: Competitive salary, increasing annual leave, and a workplace pension.
- Other info: Great opportunities for career progression in a collaborative, hands-on business.
- Why this job: Kickstart your IT career in a supportive environment with real impact on care services.
- Qualifications: Customer-focused IT experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Location: Cheadle SK8 3GZ
Salary: £22k - £26K per annum
Job type: Full-time, permanent (37.5 hours per week)
Ablyss Systems Ltd are a customer-focused care management software provider with over 20 years of experience in providing user-friendly software applications and services to various sectors of care in the UK. Our core product, Blyssful, is one of the leading services in residential and nursing care.
Our mission is simple: to transform care environments so that every service user, family, and care professional feels supported, valued, and safe through technology that enhances, not replaces, human connection.
We are a small company with big ambitions. Our goal is to shape the future of care technology to ensure the most vulnerable in society are given the best service they can be, and the providers are able to spend more time with the service users instead of working with difficult systems and getting stuck on administrative tasks.
We are now looking for a motivated Support Engineer to join our team and build a long-term career with the business.
About the Role:
This is an excellent opportunity for someone with a genuine interest in technology who is looking to start or develop a career in IT support. The role offers exposure to a wide range of responsibilities and the chance to work closely with both customers and internal teams in a growing, hands-on business.
We welcome candidates who have experience in technical support, customer service, or contact centre environments, as well as those with the right attitude and a willingness to learn. If you enjoy problem-solving, communicating with people, and finding practical solutions, this role will give you valuable experience in customer support, troubleshooting, and core IT systems.
As a small and collaborative business, we offer the chance to learn about different areas of the company and develop your skills over time. Many of our team members have progressed from support roles into leadership or more technical positions, making this an excellent opportunity for someone looking for genuine career development.
Job Responsibilities:
- Provide technical support to customers and internal stakeholders via various communication channels, including phone, email and web chat
- Troubleshoot, investigate and resolve customer issues and queries in a timely and professional manner
- Escalate unresolved or more complex issues to the relevant people/departments with clear documentation
- Reproduce and document reported issues with clear instructions
- Monitor recurring issues and identify patterns for escalation to management
- Assist customers with configuration of their systems, networks and environments
- Create, maintain and improve knowledge base articles and troubleshooting guides for customer use
- Promote self-service support through well-structured documentation
Who we are looking for:
Essential
- Experience working in a customer-focused IT role
- Strong interpersonal and communication skills, with the ability to explain information clearly, professionally and jargon-free
- Good organisational, analytical and problem-solving skills
- Demonstratable ability to manage time efficiently and prioritise work
- Good computer literacy, especially when working with the Microsoft Office suite
Desired
- Experience working with helpdesk software such as FreshDesk, TopDesk, ServiceNow etc
- A keen interest in evolving technologies and the adoption of new technologies
Benefits:
Workplace pension in place. Annual leave increases with length of service: 22 days for 1-2 years, 24 days for 2-5 years, 26 days after 5 years, and 28 days after 10 years. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK.
Please click on the APPLY button to send your CV and Cover Letter for this role.
1st Line Support Engineer employer: Ablyss
Ablyss Systems Ltd is an exceptional employer that prioritises employee growth and development within a collaborative and supportive work culture. Located in Cheadle, our small yet ambitious team offers a unique opportunity for 1st Line Support Engineers to engage directly with customers while honing their technical skills, with many team members advancing into leadership roles. We value innovation and provide a nurturing environment where your contributions truly make a difference in transforming care technology.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Get to know the company before your interview! Research Ablyss Systems Ltd and their core product, Blyssful. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves troubleshooting, try to think of common tech issues and how you would resolve them. Being able to demonstrate your thought process during the interview can really set you apart.
✨Tip Number 3
Show off your communication skills! This job is all about helping customers, so be ready to explain technical concepts in a clear and friendly way. Practise explaining something techy to a non-techy friend to nail this down.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Ablyss Systems Ltd!
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer-focused IT roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your tech support or customer service background!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our mission of transforming care environments. Keep it clear and jargon-free, just like we do!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and find practical solutions, so share those stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Ablyss
✨Know Your Tech Basics
Brush up on your technical knowledge, especially around common IT support issues and tools like helpdesk software. Being able to discuss your experience with troubleshooting and problem-solving will show that you're ready for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with customers or colleagues to resolve issues.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss specific instances where you've tackled challenges in previous roles. Highlight your analytical skills and how you approach troubleshooting, as this will resonate well with the company's focus on practical solutions.
✨Research Ablyss Systems Ltd
Familiarise yourself with the company’s mission and core product, Blyssful. Understanding their goals and how they aim to enhance care environments will help you align your answers with their values during the interview.
