At a Glance
- Tasks: Lead sales support, optimise processes, and manage customer interactions.
- Company: Dynamic company in Southampton with a focus on sales excellence.
- Benefits: Full-time role with hybrid working options and career growth opportunities.
- Other info: Collaborative environment with a focus on process improvement.
- Why this job: Join a team that drives efficiency and customer satisfaction in sales.
- Qualifications: Experience in sales support and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Department: Sales
Reports to: Sales Director
Location: Southampton (Hampshire)/ Hybrid (To be Agreed)
Employment: Full-time
Job Purpose
The Sales Support Assistant is responsible for leading and managing the sales support function to ensure the business operates efficiently and effectively. This role focuses on optimizing processes, managing administrative workflows, supporting customer interactions, and enabling the business to achieve revenue targets.
Key Responsibilities
- Sales Operations Support
- Oversee daily sales support activities, including order processing, quotations, and contract administration
- Ensure accuracy and timeliness of sales documentation and reporting
- Maintain and improve CRM systems and sales databases
- Management of stock and engagement with 3PL partners
- Process Improvement
- Identify inefficiencies and implement streamlined sales processes
- Develop and document standard operating procedures (SOPs)
- Collaborate with sales leadership and colleagues to enhance workflows
- Customer & Stakeholder Support
- Act as escalation point for customer queries and issues
- Ensure high levels of customer satisfaction and service delivery
- Liaise with internal departments (e.g., finance, logistics, marketing)
- Systems & Tools Management
- Manage CRM systems
- Ensure data integrity
- Support implementation of new sales tools and technologies
Key Performance Indicators (KPIs)
- Sales process efficiency and turnaround times
- Accuracy of sales data and reporting
- Customer satisfaction scores
- CRM adoption and data quality
Skills & Experience
Essential
- Proven experience in sales support, sales operations, or similar role
- Strong leadership and team management skills
- Experience with CRM systems
- Excellent organizational and multitasking abilities
- Strong analytical and problem-solving skills
- Advanced proficiency in Microsoft Excel and reporting tools
Desirable
- Experience in the Critical Power market
- Knowledge of sales forecasting and pipeline management
- Familiarity with automation tools and process improvement methodologies
Qualifications
Bachelor’s degree in Business Administration, Sales, Marketing, or related field (or equivalent experience)
Personal Attributes
- Detail-oriented with high accuracy
- Strong communication and interpersonal skills
- Proactive and solution-focused mindset
- Ability to work under pressure and meet deadlines
- Collaborative team player with leadership capability
Assistente di supporto alle vendite in Southampton employer: Ablerex EMEA
Join our dynamic team in Southampton as a Sales Support Assistant, where we prioritise employee growth and development within a collaborative work culture. We offer a hybrid working model, competitive benefits, and opportunities to enhance your skills in sales operations while contributing to our success in the Critical Power market. Experience a supportive environment that values innovation and efficiency, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistente di supporto alle vendite in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales support and process improvement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Assistente di supporto alle vendite in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Assistant role. Highlight your experience in sales operations and any relevant skills, like CRM management and process improvement. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description and show us your enthusiasm for joining StudySmarter.
Showcase Your Skills:Don’t forget to highlight your analytical and problem-solving skills in your application. We love candidates who can think critically and improve processes, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates we’re considering!
How to prepare for a job interview at Ablerex EMEA
✨Know Your Sales Support Basics
Before the interview, brush up on your knowledge of sales support functions. Understand order processing, CRM systems, and how to manage customer interactions. This will show that you’re not just familiar with the role but also ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified inefficiencies in processes and implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Demonstrate Team Collaboration
Since this role involves liaising with various departments, share experiences where you successfully collaborated with others. Highlight your communication skills and how you’ve contributed to a team’s success in achieving targets.
✨Prepare Questions About Their Processes
At the end of the interview, ask insightful questions about their current sales processes and tools. This shows your genuine interest in the role and helps you understand how you can contribute to improving their operations.
