Care Coordinator in Brentwood

Brentwood Full-Time On-site

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Manage care co-ordination for your own patch from our Brentwood head office: rotas, local authority packages, records and carer supervision.

We can't offer visa sponsorship for this role, and you need to live within commuting distance of our Brentwood head office.

This role requires a candidate with previous coordinator experience of a high case load, and strong management skills. If you have less experience, the importance is resilience, determination and a strong work ethic.

As a Co-ordinator, you'll manage your own patch while supporting the rest of the Co-ordination Team. You'll ensure every visit is covered, every client receives consistent care and every communication is recorded accurately.

Purpose

To lead and manage care co-ordination across your patch, ensuring efficient scheduling, timely package acceptance, accurate documentation and strong communication between clients, carers and field staff. Provide supervision to allocated carers and ensure compliance with CQC standards, local authority contracts and company policies.

Core responsibilities

Rota and scheduling oversight: manage and review daily rotas; ensure double-ups, travel times and continuity are maintained; proactively resolve gaps.
Patch management: own a defined client patch, maintaining daily oversight of visits, carer performance, documentation and client outcomes.
Participate in the weekly rota meeting, ensuring all rotas are prepared a minimum of 2 weeks in advance.
Documentation and record keeping: maintain meticulous documentation of all communications, incidents, welfare checks and service changes. Ensure spreadsheets and trackers (continuity, lateness, complaints, welfare calls, local authority referrals) are updated daily and accessible for audit.
Local authority packages: accept and process all local authority packages within required timelines; ensure correct set-up on Access Care Planner and handover to the paired Field Supervisor.
Escalations and concerns: work closely with the Senior Care Supervisor to support the Registered Manager in monitoring escalations and actioning complaint resolutions; be the first point of call for concerns from the Coordinators.
Compliance and reporting: prepare weekly patch reports (missed calls, continuity, incidents, feedback); ensure all Access and ECM data is up to date for QA review.
Carer line management: conduct quarterly supervisions; maintain performance records, document outcomes and follow-up actions.
Collaboration with the field team: work closely with the Senior Care Supervisor to align tasks and ensure all visits reflect up-to-date care plans.
Escalations and problem solving: handle welfare concerns, communication breakdowns and staffing issues promptly; elevate to the Registered Manager as necessary.
On-call cover: participate in the on-call rota, ensuring smooth service continuity out of hours.
Continuous improvement: identify inefficiencies in coordination workflows and propose system or process improvements.