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- Tasks: Lead and support dealer relationships, ensuring top-notch customer experiences and aftersales growth.
- Company: Dynamic automotive company focused on customer satisfaction and dealer performance.
- Benefits: Competitive salary, benefits package, and a company car.
- Why this job: Make a real impact in a fast-paced environment while driving brand excellence.
- Qualifications: Experience in aftersales management and strong relationship-building skills required.
- Other info: Opportunity for extensive travel and career growth in a vibrant industry.
The predicted salary is between 36000 - 60000 £ per year.
Are you a hands-on, customer-focused leader who thrives in a fast-paced automotive environment? We’re looking for a Regional Aftersales Manager to oversee our retailer network across the North of England and Scotland. This is a high-impact role where you’ll drive customer experience, dealer performance, and aftersales growth across your region. You’ll be at the heart of a growing network, influencing customer satisfaction, dealer performance, and brand reputation. It’s a hands‑on, varied role where no two days are the same — perfect for someone who thrives on responsibility and making a visible impact.
Salary: Competitive + Benefits + Company Car
Sector: Automotive
Location: West London
Work style: Office based role
Duties:
- Manage and support dealer relationships across your region – helping them meet targets, improve service, and resolve issues quickly.
- Take ownership of customer complaints and complex cases, ensuring swift resolutions and a great experience.
- Support technical and warranty teams by coordinating dealer queries and helping implement solutions.
- Conduct regular dealer audits to make sure aftersales standards are met, traveling extensively across your region.
- Monitor dealer performance via balance scorecards and other KPIs, tracking trends and driving improvements.
- Represent the brand at events, conferences, and training programs – becoming a true ambassador for aftersales excellence.
Qualifications:
- Proven experience in a similar OEM or retailer group aftersales management role.
- Strong relationship‑building skills – you’ll be dealing with both dealers and internal stakeholders regularly.
- Comfortable handling complex customer complaints and driving dealer action.
- Experience with dealer KPIs and balance scorecards is a plus.
- Proficient in Microsoft Office and reporting/data analysis tools.
- Full and clean driving license – travel across the region is part of the role.
- Calm, adaptable, and able to prioritise in a fast‑moving environment.
Regional Aftersales Manager employer: ABL
Contact Detail:
ABL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the automotive sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance, share your insights on aftersales management and customer experience on platforms like LinkedIn. This not only showcases your knowledge but also gets you noticed by potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in working with them. A personal touch can make all the difference!
✨Tip Number 4
Prepare for interviews by practising common questions related to dealer performance and customer satisfaction. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your skills.
We think you need these skills to ace Regional Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Regional Aftersales Manager. Highlight your experience in aftersales management and any specific achievements that showcase your ability to drive customer satisfaction and dealer performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this hands-on role. Share examples of how you've successfully managed dealer relationships and resolved complex customer complaints in the past.
Showcase Your Skills: Don’t forget to mention your relationship-building skills and experience with KPIs. We want to see how you’ve used data analysis tools to monitor performance and drive improvements in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at ABL
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the automotive industry and the specific challenges faced by aftersales managers. Brush up on dealer performance metrics and customer satisfaction strategies, as these will likely come up during your chat.
✨Showcase Your Relationship Skills
Since this role involves managing dealer relationships, be ready to share examples of how you've successfully built and maintained professional relationships in the past. Highlight any specific instances where your relationship-building skills led to improved performance or customer satisfaction.
✨Prepare for Problem-Solving Questions
Expect questions about handling complex customer complaints and resolving issues quickly. Think of a few scenarios where you turned a negative experience into a positive one, and be prepared to discuss the steps you took to achieve that.
✨Demonstrate Your Adaptability
This role requires someone who can thrive in a fast-paced environment. Be ready to talk about times when you had to adapt quickly to changing circumstances or priorities, and how you managed to keep everything on track despite the challenges.
