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- Tasks: Support customers with care, organise deliveries, and manage queries in a dynamic automotive environment.
- Company: Join an innovative US company known for exciting automotive gadgets.
- Benefits: Earn up to £31,000 with excellent benefits and hybrid work options after training.
- Why this job: Make a real difference in customer care while growing your career in a supportive team.
- Qualifications: Fluent in Swedish or Norwegian with prior customer care experience.
- Other info: Enjoy a friendly, award-winning team culture with opportunities for advancement.
The predicted salary is between 21600 - 36000 £ per year.
This is a lovely role for a Swedish or Norwegian speaker who likes customer care (basically it's sales admin support) and is located around the Reading area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector and you will deal with plenty of classic inbound calls but is also a lot more varied, as you will be organising deliveries and liaising with a warehouse. The team you will be joining is award-winning and really cares about its customers and you will be expected to take your time with each call, listen to the caller and make helpful suggestions about products and generally be very supportive. There is a high admin content in this role which makes it much more interesting than a straightforward customer care role, and the team is friendly and warm.
About the Company:
Huge US business within technical and automotive. The company creates nifty gadgets that are used globally and are very exciting and innovative products to work with. You will get full training so that the advice that you give is a genuine solution to a problem. The team is international and very well thought of within the business.
The Role:
You will support car dealerships in Sweden and Norway and will be the frontline representative of the company. This is an inbound role.
Responsibilities:
- Respond to incoming phone and email in a caring and nurturing way
- Use Excel to track deliveries and arrange collections
- Log customer queries
- Advise on products
- Help customers navigate the various products
Skills:
- Fluent Norwegian or fluent Swedish
- Previous sales admin support or customer care experience gained in an office environment (Min 1-2 years)
- Based locally in Reading
Swedish or Norwegian Customer Care and admin support in Reading employer: ABL
Contact Detail:
ABL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swedish or Norwegian Customer Care and admin support in Reading
✨Tip Number 1
Get to know the company inside out! Research their products and values so you can show genuine interest during your conversations. This will help you connect with the team and demonstrate that you're not just another candidate.
✨Tip Number 2
Practice your customer care skills! Role-play common scenarios you might face in the role, like handling inquiries or resolving issues. This will boost your confidence and prepare you for those inbound calls.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it could give you a leg up in the hiring process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Swedish or Norwegian Customer Care and admin support in Reading
Some tips for your application 🫡
Show Off Your Language Skills: Make sure to highlight your fluency in Swedish or Norwegian right at the top of your application. We want to see how you can use your language skills to connect with customers, so don’t hold back!
Tailor Your Experience: When you’re writing about your previous roles, focus on any customer care or sales admin support experience you have. We love seeing how your past jobs relate to this role, so make those connections clear for us!
Be Personable: Since this role is all about caring for customers, let your personality shine through in your application. Use a friendly tone and share any relevant stories that show how you’ve gone the extra mile for customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ABL
✨Know Your Stuff
Make sure you brush up on the company's products and services, especially those related to the automotive sector. Familiarise yourself with common customer queries and think about how you would respond to them. This will show that you're genuinely interested and prepared.
✨Showcase Your Language Skills
Since this role requires fluency in Swedish or Norwegian, be ready to demonstrate your language skills during the interview. Practice speaking about your previous experiences in your chosen language, as this will help you feel more confident and make a great impression.
✨Emphasise Your Customer Care Experience
Highlight any previous roles where you've provided customer support or sales admin assistance. Share specific examples of how you've handled challenging situations or gone above and beyond for customers. This will illustrate your ability to thrive in a caring and nurturing environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're engaged and eager to learn more about the company and your potential future there.
