At a Glance
- Tasks: Provide top-notch customer service and support the sales team in a dynamic environment.
- Company: Join a well-established family business known for quality and innovation.
- Benefits: Competitive salary of £35,000/year and a supportive team culture.
- Other info: Full-time office-based role with opportunities for growth.
- Why this job: Be part of a close-knit team and make a real difference in customer satisfaction.
- Qualifications: Fluent in Polish and English with customer service experience.
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
Location: North London
Job type: Full-Time, Office-Based (Monday - Friday 8:30am-5:00pm or 9:00am-5:30pm)
Salary: £35,000/year
Are you a fluent Polish speaker with a background in customer service and sales support? We\'re recruiting on behalf of a well-established, fourth-generation family business that specialises in high-performance technical fabrics and faux leathers.
As they continue to grow, they\'re looking to bring a Polish Speaking Customer Service Administrator into their close-knit team based in North London. This is an exciting opportunity to join a company with a strong heritage and a reputation for quality, innovation, and excellent service.
What You\'ll Be Doing:
Promptly and professionally responding to incoming phone calls and emails in a friendly and helpful manner.
Providing timely and efficient responses to customer enquiries, including stock availability, pricing, delivery updates, sample requests, complaints, or other issues requiring resolution.
Using effective telephone communication and questioning techniques to identify potential sales opportunities and gather project-related information.
Escalating any issues to the relevant manager
Offering comprehensive support to the external sales team by sharing relevant enquiries, complaints, or opportunities in real time
Carrying out administrative tasks, follow-ups, research, or information gathering to help maximise the external sales team\'s time spent on proactive selling.
What We\'re Looking For:
Fluency in both Polish and English (spoken and written)
Experience in a Customer Service or Sales Support role
Basic accounts knowledge
Excellent communication skills and a professional telephone manner
Ability to negotiate
Highly organised with strong attention to detail
Confident using CRM systems and MS Office (Outlook, Excel, Word)
A team player with a flexible, hands-on attitude
Polish speaking Customer Service Administrator in London employer: ABL
Join a well-established, fourth-generation family business in North London that values quality, innovation, and excellent service. As a Polish Speaking Customer Service Administrator, you'll be part of a close-knit team that fosters a supportive work culture, offering opportunities for personal and professional growth. Enjoy a competitive salary, a full-time office-based role, and the chance to contribute to a company with a strong heritage while developing your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Polish speaking Customer Service Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ABL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ABL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Polish speaking Customer Service Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ABL:Your cover letter is your chance to shine! Tell us why you want to work at ABL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ABL!
How to prepare for a job interview at ABL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
