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- Tasks: Lead aftersales initiatives and enhance customer experiences across the North of England and Scotland.
- Company: Dynamic automotive company focused on customer satisfaction and dealer performance.
- Benefits: Competitive salary, benefits package, and a company car.
- Why this job: Make a real impact in a fast-paced environment while driving aftersales growth.
- Qualifications: Experience in aftersales management and strong relationship-building skills required.
- Other info: Opportunity for extensive travel and career advancement in a vibrant industry.
Are you a hands-on, customer-focused leader who thrives in a fast-paced automotive environment? We are looking for a Regional Aftersales Manager to oversee our retailer network across the North of England and Scotland. This is a high-impact role where you will drive customer experience, dealer performance, and aftersales growth across your region. You will be at the heart of a growing network, influencing customer satisfaction, dealer performance, and brand reputation. It is a hands-on, varied role where no two days are the same - perfect for someone who thrives on responsibility and making a visible impact.
Duties:
- Manage and support dealer relationships across your region - helping them meet targets, improve service, and resolve issues quickly.
- Take ownership of customer complaints and complex cases, ensuring swift resolutions and a great experience.
- Support technical and warranty teams by coordinating dealer queries and helping implement solutions.
- Conduct regular dealer audits to make sure aftersales standards are met, traveling extensively across your region.
- Monitor dealer performance via balance scorecards and other KPIs, tracking trends and driving improvements.
- Represent the brand at events, conferences, and training programs - becoming a true ambassador for aftersales excellence.
Recruitment:
- Proven experience in a similar OEM or retailer group aftersales management role.
- Strong relationship-building skills - you will be dealing with both dealers and internal stakeholders regularly.
- Comfortable handling complex customer complaints and driving dealer action.
- Experience with dealer KPIs and balance scorecards is a plus.
- Proficient in Microsoft Office and reporting/data analysis tools.
- Full and clean driving license - travel across the region is part of the role.
- Calm, adaptable, and able to prioritise in a fast-moving environment.
Regional Aftersales Manager in London employer: ABL
Contact Detail:
ABL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales Manager in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the automotive sector. You never know who might have a lead on your dream job or can introduce you to someone who does.
✨Tip Number 2
Show off your skills! When you get the chance, share your experiences and successes in aftersales management. Use real examples to demonstrate how you've improved customer satisfaction or dealer performance.
✨Tip Number 3
Be proactive! If you see a company you're interested in, reach out directly. Express your enthusiasm for their brand and how you can contribute to their aftersales excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Regional Aftersales Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional Aftersales Manager role. Highlight your hands-on leadership experience and any achievements in customer satisfaction or dealer performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this fast-paced automotive environment. Share specific examples of how you've driven aftersales growth or improved dealer relationships in the past.
Showcase Your Problem-Solving Skills: Since you'll be handling complex customer complaints, it's crucial to demonstrate your problem-solving abilities. Include instances where you've resolved issues quickly and effectively, showcasing your calm and adaptable nature.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ABL
✨Know Your Stuff
Make sure you’re well-versed in the automotive industry, especially in aftersales management. Brush up on key metrics like dealer performance and customer satisfaction. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your People Skills
Since this role involves managing dealer relationships, be ready to share examples of how you've built strong partnerships in the past. Think of specific situations where you resolved conflicts or improved service – this will highlight your relationship-building skills.
✨Prepare for Scenario Questions
Expect questions about handling complex customer complaints or driving dealer action. Prepare some real-life examples where you successfully navigated similar challenges. This will demonstrate your problem-solving abilities and calmness under pressure.
✨Be Ready to Discuss KPIs
Familiarise yourself with dealer KPIs and balance scorecards, as they are crucial for this role. Be prepared to discuss how you’ve used data analysis tools in the past to track performance and drive improvements. This shows you’re not just a people person but also data-savvy!
