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- Tasks: Support customers with care via phone and email, while managing admin tasks.
- Company: Join a leading US automotive company known for innovative gadgets.
- Benefits: Enjoy hybrid work options, full training, and a supportive team environment.
- Why this job: Be part of an award-winning team that values customer care and personal growth.
- Qualifications: Fluent German and 6 months of customer care experience required.
- Other info: Opportunity to advance within the organisation and work with exciting products.
The predicted salary is between 21600 - 34800 £ per year.
This is a lovely role for a GERMAN speaker who likes customer care and is based around the READING area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector and you will deal with plenty of classic inbound calls. The team you will be joining is award-winning and really cares about its customers. You will be expected to take your time with each call, listen to the caller, make helpful suggestions, and generally be very supportive. There is an admin content in this role which makes it more varied and the team is friendly and warm.
Salary: up to £31,000 plus excellent benefits
Location: Reading (Hybrid work available after training)
Working Hours: Monday to Friday, 9:00am - 5:30pm
Responsibilities:
- Respond to incoming phone and email in a caring and nurturing way
- Use Excel to track deliveries and arrange collections
- Log customer queries
- Advise on products
- Help customers navigate the various products to ensure that the product meets their specific needs
Skills:
- Fluent German
- 6 months previous experience working in a customer care role
- Excel
German speaking Customer Care Administrator employer: ABL
Contact Detail:
ABL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Care Administrator
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview and demonstrate your fluency.
✨Tip Number 2
Familiarise yourself with the automotive sector, particularly the products and services offered by the company. Showing that you understand their offerings will impress the interviewers and show your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your previous customer care experience in detail. Think of specific examples where you successfully resolved customer issues or provided exceptional service, as this will highlight your suitability for the role.
✨Tip Number 4
Research the company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you would be a great fit for their team.
We think you need these skills to ace German speaking Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer care experience and any relevant skills, especially your fluency in German. Emphasise your ability to handle inbound calls and provide support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your interest in the automotive sector. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and any other tools you’ve used in previous roles. This will demonstrate your readiness for the administrative aspects of the job.
Show Enthusiasm for Training: Express your eagerness to learn and grow within the company. Mention how you value training opportunities and are excited about the potential for career advancement.
How to prepare for a job interview at ABL
✨Showcase Your Language Skills
Since this role requires fluent German, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the interview in German, so practice speaking clearly and confidently.
✨Emphasise Customer Care Experience
Highlight any previous experience you have in customer care roles. Share specific examples of how you've successfully handled customer queries or resolved issues, as this will show your potential employer that you understand the importance of customer satisfaction.
✨Familiarise Yourself with the Automotive Sector
Do some research on the automotive industry, especially regarding the products the company offers. Being knowledgeable about their gadgets and how they benefit customers will help you stand out as a candidate who is genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of situations where you had to listen carefully to a customer's needs and provide tailored solutions, as this aligns with the nurturing approach the company values.
