French, Dutch & English Careline Advisor

Multilingual Careline Advisor (French, Dutch & English) Salary: £29,500 Hours: 40 hours per week Operational hours: Monday to Friday 8.30am – 5pm / Saturday 9am-2pm Hybrid We are seeking a fluent French and Dutch speaker to join a fun, friendly multilingual team as a Careline Advisor based in central London (2 days in the office, the rest from home). This isn’t your average customer service job – you\’ll be supporting people across Europe with product queries, social media conversations, and all kinds of care-related comms for a much-loved household brand. You’ll be the person they turn to when they need support, a bit of reassurance, or a fast solution. Whether that’s a question on Instagram, a product concern, or a curious query about nutrition – you\’ll handle it with empathy, clarity, and a touch of personality. What you’ll be doing: • Supporting customers across social media, phone, email and live chat • Taking ownership of customer journeys and finding the right fix first time • Responding with warmth and professionalism – in French, Dutch, and English • Collaborating with an experienced team who love what they do • Working with tools like Salesforce, Google Suite and MS Office • Getting involved in campaign content and community engagement About You: • You speak French, Dutch, and English fluently • You’re empathetic, articulate, and love solving problems • You\’re digitally savvy and comfortable across platforms • You have previous experience in customer care – food industry is a bonus • You\’re curious about nutrition, wellbeing or products with purpose • You’re a team player who also thrives working independently Perks & Culture: • £29,500 starting salary + opportunity to grow • A genuinely supportive, fun team • Career development with a clear path to progress • Gym discounts, cycle-to-work scheme, and wellbeing perks • Charity fundraising days and rewards for great work