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- Tasks: Support customers in French and Dutch via phone, email, and social media.
- Company: Global customer experience specialist partnering with trusted brands.
- Benefits: Competitive salary, hybrid work model, and a supportive team environment.
- Why this job: Join a passionate team and make a difference in customer care.
- Qualifications: Fluent in French and Dutch with customer service experience.
- Other info: Exciting opportunity for career growth in a dynamic, multilingual team.
The predicted salary is between 24000 - 36000 £ per year.
Salary: £29,500
Location: London (Hybrid)
Hours: 40 hours per week
About the Organisation
This is a really exciting opportunity for a French & Dutch speaker with experience in customer service and a passion for excellent customer care. My client is a global customer experience specialist that partners with some of the world's most trusted household name brands, particularly within the health, nutrition, and food sectors. Their mission is to deliver exceptional consumer care across every touchpoint, ensuring customers feel supported, informed, and valued.
You will be part of a dedicated multilingual Careline team that supports consumers across the Benelux region. The team includes product specialists, quality experts, and knowledge advisors who work together to provide accurate information, empathetic support, and a consistently high-quality customer experience.
The Role
As a Careline Advisor, you will be the first point of contact for consumers across a wide range of well-known food and nutrition products. You will handle enquiries, offer guidance, and resolve concerns across multiple channels, including phone, email, and social media.
Your role will involve:
- Supporting consumers across phone, email, and social media with empathy, clarity, and professionalism.
- Responding to product-related questions and concerns, ensuring accurate information is provided at all times.
- Managing social media interactions across platforms such as Facebook and Instagram, including moderation, publishing, and complaint handling.
- Taking ownership of each customer journey and ensuring timely, personalised resolutions.
- Maintaining accurate records of all interactions in CRM systems.
What We're Looking For
- Fluent French and Dutch speaker with strong English communication skills.
- Customer service experience.
- Confident IT user (Google Suite, Microsoft Office; CRM experience such as Salesforce is a plus).
- Flexible, positive team player who enjoys a sociable, supportive environment.
French & Dutch Customer Service Advisor employer: ABL
Contact Detail:
ABL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French & Dutch Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in French and Dutch, brush up on your conversational skills. You might even want to role-play common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and potentially a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace French & Dutch Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a French & Dutch Customer Service Advisor, make sure to highlight your language skills right at the top of your application. Use examples that showcase your fluency and any relevant experience in customer service where you used these languages.
Tailor Your Experience: When you're writing about your previous roles, focus on experiences that relate directly to customer service. We want to see how you've handled enquiries, resolved issues, and provided support. Make it clear how your background aligns with our mission of delivering exceptional consumer care.
Be Personable and Professional: Your written application should reflect the empathetic and professional tone we value at StudySmarter. Use a friendly yet professional style, and don’t shy away from showing your personality. We want to know who you are beyond just your qualifications!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at ABL
✨Brush Up on Your Language Skills
Since this role requires fluency in French and Dutch, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous customer service experiences in these languages.
✨Know the Company Inside Out
Research the organisation thoroughly. Understand their mission, values, and the brands they partner with. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle specific situations, especially those involving empathy and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Off Your Tech Savvy
Familiarise yourself with the tools mentioned in the job description, like Google Suite and CRM systems. If you have experience with Salesforce or similar platforms, be prepared to talk about it. Highlighting your IT skills can set you apart from other candidates.
