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For Companies At a Glance
- Tasks: Shape customer experience and optimise service systems in a fast-paced automotive environment.
- Company: Join one of the fastest growing car export companies globally.
- Benefits: Negotiable salary, career growth in a high-tech automotive sector.
- Why this job: Be part of an innovative team transforming the automotive industry.
- Qualifications: Bachelor's degree, strong communication skills, and experience with customer operation platforms.
- Other info: Dynamic role with exposure to retail and fleet environments.
The predicted salary is between 36000 - 60000 £ per year.
This is an opportunity to play a key role in shaping customer experience and service systems within a fast growing, innovation driven environment. My client is expanding their customer and user operations function and is looking for a Customer Relationship Manager to help build, optimise, and scale user service systems across the full customer lifecycle. This role sits at the intersection of customer operations, product optimisation, and data-driven decision-making, offering strong exposure to both retail and fleet environments.
This is an exciting opportunity to join one of the fastest growing car export companies in the world. This is an exciting time to join the business as the automotive sector goes through a period of rapid change that will provide excellent career opportunities for anyone looking to be part of the next generation within high tech automotive. Currently the business has 11 million customers globally. This is one of the most innovative automotive businesses in the world.
The Role
- Support the planning and development of user service systems, including customer operation platforms, user management tools, and customer service solutions.
- Work closely with internal teams and external partners to improve operational efficiency across people, processes, and service delivery.
- Deeply understand end-user (C-end) needs and translate them into clear business plans, objectives, and measurable performance indicators.
- Analyse both retail and fleet customer requirements, identifying opportunities to improve service processes and product experience.
- Drive user retention and engagement by managing and optimising the full customer lifecycle.
- Use data analysis to identify service gaps and product issues, continuously improving user experience and operational outcomes.
Requirements
- Bachelor's degree or above.
- Strong written and verbal communication skills.
- Hands-on experience with customer operation platforms, such as ERP, CRM, and customer service systems.
- Solid understanding of user operations and customer service processes; OEM experience is a strong advantage.
- Product-owner mindset with excellent coordination and stakeholder management skills.
- Comfortable working under pressure, with strong self-management and execution ability.
- Data-driven approach, with the ability to turn insights into practical product and service improvements.
Customer Relationship Manager - AUTOMOTIVE employer: ABL
Contact Detail:
ABL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager - AUTOMOTIVE
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with customer operation platforms. Share specific examples of how you've improved service processes or user experiences in the past.
✨Tip Number 3
Be data-savvy! Employers love candidates who can use data to drive decisions. Brush up on your analytical skills and be ready to discuss how you've used data to identify service gaps or improve customer engagement in previous roles.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to landing that Customer Relationship Manager role!
We think you need these skills to ace Customer Relationship Manager - AUTOMOTIVE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Relationship Manager. Highlight your experience with customer operation platforms and any relevant achievements in user service systems. We want to see how you can bring value to our innovative automotive environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive sector and how your skills align with our mission. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through!
Showcase Your Data Skills: Since this role involves a data-driven approach, make sure to mention any experience you have with data analysis. We’re keen on candidates who can turn insights into actionable improvements, so share specific examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ABL
✨Know Your Customer Operations
Make sure you brush up on customer operation platforms like ERP and CRM systems. Be ready to discuss your hands-on experience with these tools, as well as how you've used them to improve service delivery in the past.
✨Understand the Automotive Landscape
Familiarise yourself with the current trends in the automotive sector, especially around user experience and service optimisation. Showing that you’re aware of the rapid changes in the industry will demonstrate your enthusiasm and commitment to the role.
✨Data is Your Best Friend
Prepare to talk about how you've used data analysis to identify service gaps or product issues. Have specific examples ready where your insights led to measurable improvements in customer experience or operational efficiency.
✨Communicate Clearly and Confidently
Since strong communication skills are a must for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences related to customer engagement and retention.
