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- Tasks: Support customers in French and Dutch via phone, email, and social media.
- Company: Global leader in customer experience with a focus on food and nutrition.
- Benefits: Hybrid work model, competitive salary, and a supportive team environment.
- Why this job: Join a sociable team and make a difference in customer care.
- Qualifications: Fluent in French and Dutch, with customer service experience.
- Other info: Exciting opportunity to grow in a dynamic and friendly workplace.
The predicted salary is between 30000 - 42000 £ per year.
A global customer experience specialist is seeking a French & Dutch Careline Advisor to support consumers across various well-known food and nutrition products. In this hybrid role, you'll handle inquiries through phone, email, and social media, ensuring exceptional customer care.
The ideal candidate is a fluent speaker of both languages, has customer service experience, and is a confident IT user. Join a sociable and supportive team dedicated to delivering quality care.
Bilingual French & Dutch Customer Care Advisor (Hybrid) employer: ABL
Contact Detail:
ABL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual French & Dutch Customer Care Advisor (Hybrid)
✨Tip Number 1
Make sure you brush up on your language skills! Since this role requires fluency in both French and Dutch, practice speaking and writing in both languages. It’ll help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company’s products. Knowing the ins and outs of the food and nutrition products they offer will show that you’re genuinely interested and ready to provide top-notch customer care.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle different types of inquiries or complaints. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Bilingual French & Dutch Customer Care Advisor (Hybrid)
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being bilingual, make sure to highlight your French and Dutch language skills in your application. We want to see how you can use these languages to provide top-notch customer care!
Tailor Your Experience: When you're writing about your previous customer service experience, be specific! Share examples of how you've handled inquiries and resolved issues. This helps us see how you'd fit into our sociable and supportive team.
Be Confident with IT: As a confident IT user, mention any relevant tools or software you've used in past roles. Whether it's CRM systems or social media platforms, we want to know how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ABL
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and Dutch, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing common customer service scenarios.
✨Know the Products Inside Out
Familiarise yourself with the food and nutrition products the company offers. Research their key features, benefits, and any recent news related to them. This knowledge will not only impress the interviewer but also help you answer questions more effectively.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past customer service roles. Highlight situations where you resolved issues, handled difficult customers, or went above and beyond to ensure satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your IT Proficiency
As a confident IT user, be prepared to discuss the tools and software you've used in previous roles. If possible, mention any experience with customer relationship management (CRM) systems or social media platforms, as these will be relevant to the job.
