At a Glance
- Tasks: Resolve complex technical issues for enterprise clients and enhance their experience.
- Company: Join a leading global tech organisation with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and drive continuous improvement.
- Why this job: Be the go-to problem solver in a fast-paced tech environment and make a real impact.
- Qualifications: Bachelor's degree in computer science or related field; strong analytical and communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Join a leading global technology organisation as part of a customer-facing technical support team.
You'll work with enterprise clients to resolve complex platform, campaign, and integration issues, collaborating with engineering teams to deliver effective solutions.
This is an excellent opportunity for someone who enjoys technical troubleshooting, problem-solving, and providing exceptional customer support within a fast-paced technology environment.
What We're Looking For
We're seeking a technically minded individual with strong analytical and communication skills who is passionate about solving complex challenges and enhancing customer experiences.
You'll be comfortable working with a range of stakeholders and driving solutions that improve both customer outcomes and platform performance.
Key Responsibilities of the Technical Account Manager
- Investigate and resolve complex customer issues affecting advertising campaigns and platform functionality.
- Perform in-depth technical troubleshooting and root cause analysis.
- Act as an escalation point for critical customer-impacting incidents.
- Work cross-functionally with Product, Engineering, and Operations teams to identify and resolve defects.
- Support customers using advertising platforms, APIs, data measurement tools, and analytics solutions.
- Prioritise and manage support cases based on business impact and urgency.
- Analyse large volumes of transactional and campaign data to identify trends and issues.
- Develop automation scripts and process improvements to enhance operational efficiency.
- Create and maintain documentation, knowledge articles, and user guidance materials.
- Identify recurring customer challenges and contribute recommendations for product and service enhancements.
- Mentor colleagues and contribute to continuous improvement initiatives across the team.
- Required Experience
- Bachelor's degree in computer science or a related discipline, or equivalent practical experience.
- Experience supporting technical systems, applications, or enterprise software environments.
- Strong understanding of networking and operating systems.
- Experience with cloud technologies, virtualisation, or distributed systems.
- Database administration and data analysis experience.
- Software development experience using an object-oriented programming language.
- Knowledge of CI/CD principles and software deployment practices.
- Understanding of information security and compliance requirements.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Preferred Experience
- 3+ years of experience in technical support, application support, technical consulting, or customer-facing technical roles.
- Experience working with APIs, scripting, and automation.
- Exposure to digital advertising, marketing technology, or programmatic advertising platforms.
- Experience supporting enterprise-level customers in a fast-paced environment.
- #J-18808-Ljbffr
Technical Account Manager employer: ABL Recruitment
ABL Recruitment is an excellent employer that values its employees by offering a hybrid working model, allowing for a balanced work-life integration. With a focus on professional development and a supportive team culture, employees are encouraged to grow their skills in a dynamic environment while enjoying the benefits of flexible working arrangements in the vibrant town of Fareham.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ABL Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ABL Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ABL Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at ABL Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ABL Recruitment!
How to prepare for a job interview at ABL Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
