At a Glance
- Tasks: Resolve complex technical issues for enterprise clients and enhance their experience.
- Company: Join a leading global tech organisation with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and drive continuous improvement.
- Why this job: Be the go-to problem solver in a fast-paced tech environment and make a real impact.
- Qualifications: Bachelor's degree in computer science or related field; strong analytical and communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Join a leading global technology organisation as part of a customer-facing technical support team.
You'll work with enterprise clients to resolve complex platform, campaign, and integration issues, collaborating with engineering teams to deliver effective solutions.
This is an excellent opportunity for someone who enjoys technical troubleshooting, problem-solving, and providing exceptional customer support within a fast-paced technology environment.
What We're Looking For
We're seeking a technically minded individual with strong analytical and communication skills who is passionate about solving complex challenges and enhancing customer experiences.
You'll be comfortable working with a range of stakeholders and driving solutions that improve both customer outcomes and platform performance.
Key Responsibilities of the Technical Account Manager
- Investigate and resolve complex customer issues affecting advertising campaigns and platform functionality.
- Perform in-depth technical troubleshooting and root cause analysis.
- Act as an escalation point for critical customer-impacting incidents.
- Work cross-functionally with Product, Engineering, and Operations teams to identify and resolve defects.
- Support customers using advertising platforms, APIs, data measurement tools, and analytics solutions.
- Prioritise and manage support cases based on business impact and urgency.
- Analyse large volumes of transactional and campaign data to identify trends and issues.
- Develop automation scripts and process improvements to enhance operational efficiency.
- Create and maintain documentation, knowledge articles, and user guidance materials.
- Identify recurring customer challenges and contribute recommendations for product and service enhancements.
- Mentor colleagues and contribute to continuous improvement initiatives across the team.
- Required Experience
- Bachelor's degree in computer science or a related discipline, or equivalent practical experience.
- Experience supporting technical systems, applications, or enterprise software environments.
- Strong understanding of networking and operating systems.
- Experience with cloud technologies, virtualisation, or distributed systems.
- Database administration and data analysis experience.
- Software development experience using an object-oriented programming language.
- Knowledge of CI/CD principles and software deployment practices.
- Understanding of information security and compliance requirements.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Preferred Experience
- 3+ years of experience in technical support, application support, technical consulting, or customer-facing technical roles.
- Experience working with APIs, scripting, and automation.
- Exposure to digital advertising, marketing technology, or programmatic advertising platforms.
- Experience supporting enterprise-level customers in a fast-paced environment.
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Technical Account Manager employer: ABL Recruitment
ABL Recruitment is an excellent employer that values its employees by offering a hybrid working model, allowing for a balanced work-life integration. With a focus on professional development and a supportive team culture, employees are encouraged to grow their skills in a dynamic environment while enjoying the benefits of flexible working arrangements in the vibrant town of Fareham.
