At a Glance
- Tasks: Support customers with care, organise deliveries, and manage queries in a dynamic role.
- Company: Join an innovative US automotive company known for exciting global products.
- Benefits: Earn up to £31,000 with excellent benefits and hybrid work options after training.
- Other info: Enjoy full training and opportunities for career advancement in a friendly environment.
- Why this job: Make a real impact by helping customers while growing your career in a supportive team.
- Qualifications: Fluent in Swedish or Norwegian with 1-2 years of customer care experience.
The predicted salary is between 21600 - 36000 £ per year.
This is a lovely role for a Swedish or Norwegian speaker who likes customer care (basically it’s sales admin support) and is located around the Reading area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers.
The company is within the automotive sector and you will deal with plenty of classic inbound calls but is also a lot more varied, as you will be organising deliveries and liaising with a warehouse. The team you will be joining is award-winning and really cares about its customers and you will be expected to take your time with each call, listen to the caller and make helpful suggestions about products and generally be very supportive.
There is a high admin content in this role which makes it much more interesting than a straightforward customer care role, and the team is friendly and warm.
Responsibilities:
- Respond to incoming phone and email in a caring and nurturing way
- Use Excel to track deliveries and arrange collections
- Log customer queries
- Advise on products
- Help customers navigate the various products
Skills:
- Fluent Norwegian or fluent Swedish
- Previous sales admin support or customer care experience gained in an office environment (Min 1-2 years)
- Based locally in Reading
Swedish or Norwegian Speaking Customer Support Specialist employer: ABL Recruitment
Join a dynamic and innovative company in the automotive sector that values its employees and fosters a supportive work culture. With full training provided, you'll have ample opportunities for personal and professional growth while working alongside an award-winning team dedicated to exceptional customer care. Located in Reading, this role offers a hybrid work model after training, allowing for a balanced work-life experience in a friendly and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Swedish or Norwegian Speaking Customer Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ABL Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ABL Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Swedish or Norwegian Speaking Customer Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ABL Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at ABL Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ABL Recruitment!
How to prepare for a job interview at ABL Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
