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For Companies At a Glance
- Tasks: Support customers with inquiries and manage admin tasks using Excel.
- Company: Join a leading US automotive company known for innovative gadgets.
- Benefits: Enjoy hybrid work options and full training to boost your career.
- Why this job: Be part of a friendly, multilingual team making a real impact in customer care.
- Qualifications: Fluent Swedish and 6 months of customer care experience required.
- Other info: Permanent role with opportunities for growth and development.
The predicted salary is between 18600 - 23200 £ per year.
This is a lovely role for a Swedish speaker who likes customer care and is looking for a varied role that combines customer care with admin sales support responsibilities. The role is based in the Reading area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation, especially if you have a talent for looking after customers. The company is one of the largest US businesses in its sector, and you will deal with taking classic inbound calls and do admin around taking orders. The team is friendly and warm and very highly regarded in the organisation.
About the Company:
Huge US business within the automotive sector. The company creates nifty gadgets that are used globally and are very exciting and innovative products to work with. You will get full training so that the advice that you give is a genuine solution to a problem. The team is international and multilingual.
The Role:
You will support customers in Europe and will be the frontline representative of the company. This is an inbound role in which you will support clients who will be submitting financial data and other information. The role will involve some Excel work.
Responsibilities:
- Respond to incoming phone and email
- Log customer queries
- Look at financial data using Excel to match information
- Provide product training
- Advise on new products
- Help customers navigate the various products
- Daily use of Excel to upload data
Skills:
- Fluent Swedish
- 6 months previous experience working in a customer care role
- Excel
Swedish Customer Service and Admin Support (Reading) employer: ABL Recruitment
Contact Detail:
ABL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swedish Customer Service and Admin Support (Reading)
✨Tip Number 1
Familiarise yourself with the automotive sector and the specific products the company offers. Understanding their gadgets will not only help you in customer interactions but also show your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially functions related to data analysis and financial reporting. Being comfortable with Excel will give you an edge in handling customer queries that involve financial data.
✨Tip Number 3
Practice your Swedish communication skills, focusing on customer service scenarios. Role-playing common customer interactions can help you feel more confident and prepared for the real thing.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can be beneficial during your application process.
We think you need these skills to ace Swedish Customer Service and Admin Support (Reading)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant admin support roles. Emphasise your fluency in Swedish and any specific skills related to Excel, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to handle administrative tasks. Mention your enthusiasm for working with innovative products and how you can contribute to the team.
Highlight Relevant Experience: In your application, focus on any previous roles where you dealt with customer queries or used Excel. Provide specific examples of how you successfully resolved customer issues or improved processes.
Showcase Your Communication Skills: Since this role involves direct communication with customers, ensure your application reflects your strong communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated in past roles.
How to prepare for a job interview at ABL Recruitment
✨Show Off Your Swedish Skills
Since this role requires fluent Swedish, make sure to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play a customer interaction in Swedish, so be prepared to showcase your fluency.
✨Highlight Customer Care Experience
The company values customer care highly, so share specific examples from your previous roles where you successfully handled customer queries or resolved issues. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Excel
As the role involves using Excel for data management, brush up on your Excel skills before the interview. Be ready to discuss how you've used Excel in past roles and consider mentioning any specific functions or tasks you're comfortable with.
✨Research the Company and Its Products
Take some time to learn about the company and its innovative products. Being knowledgeable about what they offer will not only impress your interviewers but also help you answer questions more effectively and show your enthusiasm for the role.
