At a Glance
- Tasks: Provide top-notch technical support and training to dealerships in the automotive sector.
- Company: Join a rapidly growing automotive export business transforming the industry.
- Benefits: Earn up to £55,000 plus a car, bonus, and excellent perks.
- Other info: Enjoy a fully remote work style with opportunities for growth.
- Why this job: Make a real impact on customer care and dealership success in a dynamic field.
- Qualifications: 5 years in a technical automotive role and a relevant qualification required.
The predicted salary is between 55000 - 55000 £ per year.
You will be joining one of the fastest growing automotive export businesses in the world at a key moment in the transformation of the sector. This is a very exciting role in which you will work for this passenger car business which has experienced stunning growth in the last 2 years. Your role is to provide the most outstanding level of technical customer care and technical training directly to the dealership network. This role is part of the company’s growth strategy where customer care is at the heart of its planned growth. The work that you do will directly impact repeat business, dealer reputation and future sales success. Reputation is everything in this sector, not just the provision of a wonderful car product, but in the provision of outstanding customer service. This role is 100% field based.
DUTIES
- This is a B2B technical support & training role.
- Provide fully field-based technical support to the passenger car Dealer network and create visit reports.
- Manage a caseload and liaise with engineers.
- Escalate unresolved cases to the appropriate engineering team.
- Liaise with Quality Improvement Team and the customer experience team to suggest improvements to the product.
- Liaise with the aftersales team.
- Review technical automotive documentation received from head office.
- Create technical presentations and seminars and deliver to on-site technicians, ensuring best practices are shared across the Dealer network.
- Create technical service bulletins, troubleshooting guides and training materials.
- Support the Warranty Team by verifying technical failures and providing expert recommendations.
REQUIREMENTS:
- 5 years of experience in a previous technical role within the automotive sector.
- A formal technical or engineering-based qualification or Master Technician experience.
- Experience with diagnostic tooling and engineering logging equipment.
- Experience in hybrid and electric vehicle systems.
- Ability to read and understand engineering drawings, including electrical diagrams.
- Full and clean driving licence.
- Happy to work fully remotely and field based.
Master Technician in Shrewsbury employer: ABL Recruitment
Join a rapidly expanding automotive export business that prioritises exceptional customer care and technical training within the dealership network. With a strong focus on employee growth and development, this role offers competitive salary packages, including bonuses and a company car, alongside a supportive work culture that values innovation and collaboration. Working remotely in the Midlands or North England, you will play a crucial role in shaping the future of the automotive sector while enjoying the flexibility and autonomy of a field-based position.
StudySmarter Expert Advice🤫
We think this is how you could land Master Technician in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive sector, especially those who work with dealerships. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation showcasing your technical expertise and past successes. When you get the chance to meet potential employers, this will help you stand out as a Master Technician.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for technical roles and be ready to discuss how you've tackled challenges in the past.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team in this fast-growing automotive business.
We think you need these skills to ace Master Technician in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Master Technician role. Highlight your experience in technical support and training, especially in the automotive sector. We want to see how your skills align with our focus on outstanding customer service and technical expertise.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how you can contribute to our growth strategy. Be sure to mention any relevant experience with hybrid and electric vehicles, as this is key for us.
Showcase Your Technical Skills:In your application, don’t forget to showcase your technical skills and qualifications. Mention your experience with diagnostic tooling and engineering logging equipment, as well as your ability to read engineering drawings. This will help us see your fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at ABL Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around hybrid and electric vehicle systems. Be ready to discuss your experience with diagnostic tooling and engineering logging equipment, as well as any relevant qualifications. This will show that you're not just a candidate, but a knowledgeable expert in the field.
✨Showcase Your Communication Skills
Since this role involves liaising with dealerships and providing technical training, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated complex technical information to non-technical audiences. This will highlight your ability to provide outstanding customer care.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like resolving a technical issue or improving dealer communications. Think of past experiences where you successfully managed similar challenges and be ready to share those stories. This will help the interviewers see how you can directly impact their growth strategy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company’s growth and customer care philosophy. Inquire about their plans for future training initiatives or how they measure dealer satisfaction. This demonstrates that you’re not just looking for a job, but are genuinely interested in contributing to their success.
