At a Glance
- Tasks: Provide hands-on IT support, resolving technical issues and managing user accounts.
- Company: Join a well-established international financial institution in London.
- Benefits: Gain valuable experience in a professional environment with career growth opportunities.
- Other info: Fully on-site role with exposure to cutting-edge technologies and diverse challenges.
- Why this job: Broaden your technical skills while making a real impact in a dynamic team.
- Qualifications: 3+ years in IT support, fluent in Mandarin and English, strong troubleshooting skills.
The predicted salary is between 31500 - 38500 £ per year.
This is a varied, hands‑on role covering both
1st and 2nd line support .
You’ll take ownership of day‑to‑day technical issues, work directly with users across the business and handle more complex incidents alongside the wider infrastructure team.
My client is well-established international financial institution in London is looking for an experienced
- Mandarin Speaking
- IT Support Engineer for their
IT department . It’s a great opportunity to broaden your technical exposure within a professional financial services environment.
- Job Title
- Mandarin Speaking
- IT Support Engineer
- Location London
- Work style: Fully on Site
Key responsibilities include
- Providing 1st and 2nd line support for desktop, laptop, hardware, software, network connectivity and telephone‑related issues, ensuring problems are resolved promptly to minimise disruption to users.
- Managing the service desk mailbox, hotline and ticketing system, recording and prioritising incidents and service requests, and escalating more complex issues to the infrastructure, security or application teams.
- Administering Active Directory and business system user accounts, including account creation, password resets, access provisioning and resolving locked or disabled accounts.
- Managing the IT onboarding process for new employees, including preparing and configuring equipment, setting up user accounts and arranging access to the required systems and applications.
- Supporting Microsoft desktop and server environments, including Windows 10/11, Windows Server, Exchange, Active Directory, WSUS, RDS and DFS.
- Assisting with virtualised environments using VMware, v Sphere and Hyper‑V, as well as supporting backup technologies such as Veeam, Backup Exec and LTO tape systems.
- Troubleshooting server hardware, network connectivity and infrastructure issues, with exposure to firewalls, routers and HP, Cisco or Juniper switches.
- Providing technical support for internal meetings, video conferences and online meetings with international offices, ensuring equipment and connections are tested and working correctly.
- Maintaining accurate records of IT assets and inventory, including equipment allocation, storage, delivery, returns and updates to the relevant asset and configuration management systems.
- Monitoring IT systems, infrastructure and security events through internal monitoring platforms, recording incidents and escalating any risks or service interruptions promptly.
- Coordinating backup tape rotation and collection with external service providers, ensuring that schedules and records are properly maintained.
- Supporting IT purchasing and invoice administration, including checking invoice details, maintaining payment records and assisting with the year‑end IT asset stocktake.
- Handling day‑to‑day office technology issues, including printer maintenance, toner replacement, paper jams and other general equipment support.
Requirement
- At least three years’ experience in a 1st and 2nd line IT support role
- Degree educated, ideally in IT, Computer Science or a related subject
- At least three years’ experience in IT support, including 2nd line support
- Good knowledge of Windows 10/11 and Windows Server
- Experience with Active Directory and Microsoft infrastructure
- Exposure to VMware, Hyper‑V and backup technologies
- A practical understanding of networking, firewalls, routers and switches
- Strong troubleshooting and communication skills
- Fluent written and spoken English and Mandarin
- #J-18808-Ljbffr
Mandarin Speaking IT Support Engineer employer: ABL Recruitment
ABL Recruitment is an excellent employer that values its employees by offering a hybrid working model, allowing for a balanced work-life integration. With a focus on professional development and a supportive team culture, employees are encouraged to grow their skills in a dynamic environment while enjoying the benefits of flexible working arrangements in the vibrant town of Fareham.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin Speaking IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ABL Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ABL Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ABL Recruitment!
✨Direct Apply to ABL Recruitment
Let's not forget to apply directly through the ABL Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Mandarin Speaking IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ABL Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ABL Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ABL Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
