GERMAN Speaking Customer Service Representative

German-Speaking Customer Service Representative – Luxury Furniture Brand | £33,000 | London | Hybrid

Join a globally renowned luxury furniture brand that has set the standard for craftsmanship and innovation across Europe. With a legacy of excellence in Germany, Norway, France, and the UK, this company is synonymous with high-quality design and exceptional customer experience. As a leader in premium furniture, they take pride in delivering outstanding service, ensuring every customer enjoys a seamless and personalized journey. If you have a passion for customer service and want to be part of a prestigious brand in a dynamic, international environment, this is your chance.

The Role

We are seeking a Customer Service Representative (German-Speaking) to join our client\’s team, a London-based luxury furniture brand. This is a 6-month contract with the potential to extend, offering a hybrid working model after a 3-month probation period.

Key Responsibilities:

• Handle customer inquiries via calls and a ticketing system in both German and English.
• Provide after-sales service support, manage claims, and process orders in SAP (training provided if necessary).
• Support both B2B and B2C customers, ensuring high-quality service at all touchpoints.
• Collaborate with internal teams to streamline processes and improve customer satisfaction.

Requirements:

• Native German speaker with fluent English (mandatory).
• Must have proven experience in call centre customer service.
• A team player with a proactive mindset.
• Experience with SAP is highly beneficial but not essential.
• B2B customer service experience is an advantage but not a requirement.

What’s on Offer?

• Competitive £33,000 per year salary.
• Opportunity to work for a prestigious, high-end brand.
• Exposure to an international, fast-paced environment.
• Hybrid working model after probation.

If you are a dedicated customer service professional with fluent German and English skills, we’d love to hear from you! Apply today.