At a Glance
- Tasks: Provide top-notch technical support and training to car dealerships.
- Company: Join a rapidly growing automotive export business transforming the sector.
- Benefits: Earn up to £55,000 plus a car, bonus, and excellent perks.
- Other info: Enjoy a fully remote work style with exciting career growth opportunities.
- Why this job: Make a real impact on customer service and dealer success in the automotive industry.
- Qualifications: 5 years in a technical automotive role and relevant qualifications required.
The predicted salary is between 55000 - 55000 £ per year.
You will be joining one of the fastest growing automotive export businesses in the world at a key moment in the transformation of the sector. This is a very exciting role in which you will work for this passenger car business which has experienced stunning growth in the last 2 years. Your role is to provide the most outstanding level of technical customer care and technical training directly to the dealership network. This role is part of the company’s growth strategy where customer care is at the heart of its planned growth. The work that you do will directly impact repeat business, dealer reputation and future sales success. Reputation is everything in this sector, not just the provision of a wonderful car product, but in the provision of outstanding customer service. This role is 100% field based.
DUTIES
- Provide fully field-based technical support to the passenger car Dealer network and create visit reports.
- Manage a caseload and liaise with engineers.
- Escalate unresolved cases to the appropriate engineering team.
- Liaise with Quality Improvement Team and the customer experience team to suggest improvements to the product.
- Liaise with the aftersales team.
- Review technical automotive documentation received from head office.
- Create technical presentations and seminars and deliver to on-site technicians, ensuring best practices are shared across the Dealer network.
- Create technical service bulletins, troubleshooting guides and training materials.
- Support the Warranty Team by verifying technical failures and providing expert recommendations.
REQUIREMENTS:
- 5 years of experience in a previous technical role within the automotive sector.
- A formal technical or engineering-based qualification or Master Technician experience.
- Experience with diagnostic tooling and engineering logging equipment.
- Experience in hybrid and electric vehicle systems.
- Ability to read and understand engineering drawings, including electrical diagrams.
- Full and clean driving licence.
- Happy to work fully remotely and field based.
Master Technician in Edinburgh employer: ABL Recruitment
Join a rapidly expanding automotive export business that prioritises exceptional customer care and technical training within the dealership network. With a strong focus on employee growth and development, this role offers competitive salary packages, including bonuses and a company car, alongside a supportive work culture that values innovation and collaboration. Working remotely in the Midlands or North England, you will play a crucial role in shaping the future of the automotive sector while enjoying the flexibility and autonomy of a field-based position.
StudySmarter Expert Advice🤫
We think this is how you could land Master Technician in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive sector, especially those who work with dealerships. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation showcasing your technical expertise and past successes. When you get the chance to meet potential employers, this will help you stand out as a Master Technician.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to technical support and training. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Master Technician in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Master Technician role. Highlight your experience in technical support and training, especially in the automotive sector. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how you can contribute to our growth strategy. Keep it engaging and relevant to the role.
Showcase Your Technical Skills:Don’t forget to mention your experience with diagnostic tooling and hybrid/electric vehicle systems. We’re looking for someone who can hit the ground running, so make sure we see your expertise front and centre!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our exciting team!
How to prepare for a job interview at ABL Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around hybrid and electric vehicle systems. Be ready to discuss your experience with diagnostic tooling and engineering logging equipment, as well as any relevant qualifications. This will show that you're not just a candidate, but a knowledgeable expert in the field.
✨Showcase Your Communication Skills
Since this role involves liaising with dealerships and providing training, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated technical information in the past, whether through presentations or direct support. This will highlight your ability to connect with others and share knowledge.
✨Prepare for Scenario Questions
Expect questions that put you in real-world scenarios, like handling a difficult technical issue or improving dealer communications. Think about past experiences where you've successfully navigated challenges and be ready to share those stories. This will help interviewers see how you think on your feet and solve problems.
✨Understand the Company’s Vision
Research the company’s growth strategy and their focus on customer care. Be prepared to discuss how your role as a Master Technician can contribute to their goals. Showing that you align with their vision will make you a more attractive candidate and demonstrate your commitment to their success.
