At a Glance
- Tasks: Lead a dynamic team and create unforgettable visitor experiences in a stunning Scottish location.
- Company: Join a prestigious spirits brand with a rich history and vibrant culture.
- Benefits: Competitive salary, bonus, and excellent perks for a fulfilling career.
- Other info: Exciting opportunities for growth in a beautiful, characterful region.
- Why this job: Be the face of a premium brand while enjoying Scotland's breathtaking landscapes.
- Qualifications: Passion for food and drink, leadership skills, and a network in tourism are a plus.
The predicted salary is between 71500 - 71500 £ per year.
This is an opportunity to work as a Visitor Centre Manager in one of the most beautiful and characterful regions in Scotland, famous for its stunning landscapes, world-renowned whisky distilleries, welcoming communities, and exceptional quality of life. Surrounded by rivers, forests, mountains, and picturesque villages, the region offers a unique combination of natural beauty and a strong food-and-drink heritage.
Location: N E Scotland (close to Moray, Inverness, Aberdeen regions)
Work style: Office based
Salary: Up to £65,000 + 10% bonus + other excellent benefits (total comp of circa £71,500 per annum)
You will be joining one of the most iconic and recognizable premium spirits brands in the world, with a history dating back to the 1800s. This is a key role for this stunning brand that has recently opened a new visitor center to showcase its history and excite interest and loyalty.
In this role you will be the public face of the company, whilst also overseeing all operational aspects of the Centre from nurturing a high performing team to ensure the Centre itself runs smoothly and offers a premium visitor experience.
The role in a nutshell: there are 3 key parts to this role:
- Team Management
- Generate brand excitement via customer care and operations management
- Reporting & Budgeting
1) Team Leadership
- Lead a team of 4 permanent staff and other seasonal staff
- Recruit, manage, motivate and nurture the team
- Identify skills shortfalls and organise training where required
- Ensure the team is aware of the Brand’s mission and values
2) Educate and Excite
- Help grow the business via excellence in storytelling, operations and customer care
- Generate visitor excitement and customer loyalty by communicating the story of the brand
- Identify opportunities to increase spend per visitor (such as conversion in retail and premium experience uptake)
- Events: help to plan & execute marketing events and tastings, heritage & craftsmanship
- Network: nurture contacts within travel and tourism in order to grow footfall
- Manage key relationships with High-Net-Worth clientele and the press
3) Hit those numbers
- Take full responsibility for the financial success of the centre (including full P&L responsibility)
- Deliver on key financial KPIs.
REQUIREMENTS
- Degree (preferable but not essential)
- A passion for food and drink
- Existing network of contacts within Scottish tourism (ideally)
- Car driver essential due to the location of the office
Operations Manager - Hospitality in Aberlour employer: ABL Recruitment
Join a prestigious premium spirits brand in the heart of North East Scotland, where you will not only lead a dedicated team but also immerse yourself in a region celebrated for its breathtaking landscapes and rich food-and-drink heritage. With a competitive salary package, excellent benefits, and a culture that values storytelling and customer experience, this role offers a unique opportunity for personal and professional growth while being part of a community that cherishes quality and tradition.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Hospitality in Aberlour
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ABL Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ABL Recruitment
Don't be shy about reaching out to ABL Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - Hospitality in Aberlour
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ABL Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ABL Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
