Do you have automotive aftersales experience ? This role is a
rare opportunity to help build the UK aftersales operation for a
brand at the very beginning of its journey. You'll have genuine
influence over dealer performance, customer experience and the
standards that define the brand in the UK. Rather than
maintaining an established network, you'll help shape its
culture, processes and long-term success, working closely with
senior leadership in a business where good ideas are recognised
and individuals can make a visible impact."
TITLE : Automotive Regional Aftersales Manager
Salary : circa £60,000 + 15 % bonus and car (salary is
possibly negotiable for the right person )
Sector : automotive
Location ; Remote/Field based covering SOUTH ENGLAND
The role This is a very interesting role and arguably much
more interesting than a standard Aftersales Manager role . In
this unique role you're helping to create the UK aftersales
network from the ground up. That means your ideas, processes and
influence genuinely matter . Because the UK operation is still
relatively small, you'll work closely with senior leadership
rather than being one of hundreds of regional managers, so this
will give you much higher visibility across the business and in
terms of career. This is an excellent opportunity to impact on
dealer performance, customer satisfaction, retailer profitability
& brand reputation
The role in a nutshell: your job is to make sure the dealers are
doing a great job and that customers stay happy. You're the link
between Head Office and the dealer network. The role will involve
40% Dealer visits, 20% Customer cases, 20% Performance
management, 10% Meetings & 10% Administration
Duties
· Planning and reviewing dealer performance
· Create improvement plans-of-action
· Check dealer KPIs and the Dealer Balance Scorecard.
· Review customer complaints and identify any urgent cases.
· Look at warranty issues, parts performance and customer
satisfaction results.
· Plan your dealer visits for the week
· Meet the Dealer Principal/ Talk to the Aftersales Manager/
Walk around the workshop /Review parts stock/Review warranty
performance
· Take ownership of customer cases and working with the
technical and warranty teams to resolve dealer issues.
· This is a relationship-led operational role where you're
helping dealerships become more successful while ensuring
customers receive the level of service
· Parts sales Management and purchasing
REQUIREMENTS
· Automotive OEM or Dealer Network Experience (Essential)
· Experience if working with Dealer Principals, Aftersales
Managers, Service Managers, Parts Managers & Warranty Managers
· Experience managing The Dealer Balance Scorecard
(essential)
· Aftersales knowledge ( service/parts/warranties etc )
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager in Hertford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ABL Recruitment Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ABL Recruitment Careers!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ABL Recruitment Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ABL Recruitment Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ABL Recruitment Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ABL Recruitment Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
