At a Glance
- Tasks: Lead patient engagement initiatives and manage resources in custodial settings.
- Company: Join ABL Health, a dynamic community health organisation making a real difference.
- Benefits: Competitive salary, career growth opportunities, and a chance to impact lives.
- Other info: Flexible working environment with opportunities for professional development.
- Why this job: Be at the forefront of improving health services for individuals in the criminal justice system.
- Qualifications: Degree-level education or equivalent experience in relevant fields required.
The predicted salary is between 37035 - 45265 £ per year.
The postholder will hold both managerial responsibilities and delivery responsibilities within the custodial settings included in the service.
Main duties of the job:
- Coordinate and support staff to facilitate effective patient engagement across the service.
- Manage resources and, where required, deliver patient engagement activities directly.
- Collect and analyse service user feedback, identify trends and prepare reports to inform NHS commissioning decisions.
- Plan and schedule service delivery to ensure targets and contractual requirements are met.
- Work closely with NHS commissioners, preparing for and attending quarterly contract review meetings.
- Monitor project deliverables against KPIs and service specifications.
- Ensure quality assurance across staff delivery, data collection and record keeping.
- Monitor service performance, identify and implement improvements, delegate actions to achieve service objectives.
- Coordinate all procurement activities involving service users.
- Present performance reports covering service activity, delivery plans and financial expenditure.
- Provide line management and supervision to staff.
- Develop and maintain strong working relationships with key stakeholders, including Governing Governors, Heads of Healthcare, Patient Engagement Leads, Public Health Leads and NHS Health & Justice commissioning colleagues.
The Criminal Justice Patient Engagement Service has been commissioned since 2019 by NHS England to be the patient engagement provider across the prisons in the North of England. This means engaging with prisoners about the health services that they receive, and this feedback is then provided to the commissioners to help with commissioning decisions, policy making, and site-specific service design and delivery. The engagement is conducted via focus groups, outreach 1:1 sessions, surveys, in-cell telephone calls and many other ways.
In 2022, the service won an additional contract in the Southeast and Isle of Wight, providing patient engagement to the prisons in the region and Gatwick Immigration Removal Centre. In 2025, this service was re-commissioned and includes a further Immigration Removal Centre. In 2023, the Northern service was re-commissioned and additional sites were added to our portfolio where we provide the service user feedback regarding health. The service now extends to Immigration Removal Centres, Sexual Assault Referral Centres, Liaison & Diversion support, Mental Health Treatment Requirements and Secure Children’s Homes.
Skills & Competencies required:
- Ability to communicate effectively both verbally and in writing at all levels with individuals, groups, organisations and the public.
- Excellent knowledge of the challenges individuals in The Criminal Justice System face regarding health inequalities.
- Ability to deal calmly and effectively with conflict.
- Excellent presentation skills, with the ability to communicate information clearly.
- Ability to work with groups from different backgrounds and cultures.
- Excellent organisational skills with the ability to prioritise tasks effectively and meet deadlines amid a range of competing demands.
- Excellent problem-solving skills and ability to work flexibly to overcome challenges.
- Ability to collate and analyse data to ensure the effectiveness of service outputs.
- Proven IT Skills.
- Ability to adhere and support relevant governance policies.
Qualifications:
- Educated to a degree level in a relevant field or equivalent work experience.
Experience:
- Experience of working with challenging groups of service users with the ability and motivation to harness this experience positively.
- Experience of facilitating engagement.
- Experience of working within custodial settings or secure environment with knowledge and experience of working in secure environments.
- Experience of managing a high performing team working across different remote locations.
Job Specific Requirements:
- The ability to travel independently across England (car use essential).
- Self-reflection and awareness.
- Ability to take initiative and be self-motivated.
- Ability to work within a team and independently whilst supporting a divisional senior leadership team.
- A flexible and adaptable approach to develop and deliver services which are accessible and responsive to the needs of service users whilst working with ABL Health Values.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name: ABL Health Ltd
Address: 71 Redgate Way Farnworth Bolton BL4 0JL United Kingdom
Employer's website: https://www.ablhealth.co.uk/work-for-us/join-our-team/
Head of Service Criminal Justice, Engagement, Inclusion & Wellbeing in Bolton employer: ABL Health
ABL Health is an exceptional employer located in Swindon, offering a supportive and inclusive work culture that prioritises the well-being of both employees and the children and young people they serve. With a strong focus on professional development, including opportunities for clinical supervision training, employees can expect to grow their skills while enjoying benefits such as flexible annual leave, a birthday day off, and team-building events. Join a diverse clinical team dedicated to making a meaningful impact in the community, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Criminal Justice, Engagement, Inclusion & Wellbeing in Bolton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ABL Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ABL Health.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Head of Service Criminal Justice, Engagement, Inclusion & Wellbeing in Bolton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ABL Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ABL Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ABL Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ABL Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ABL Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ABL Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
