Service Lead - Be U Norfolk

The post holder will be expected to develop, manage and lead the efficient and effective delivery of the Be U Norfolk's assessment service for adults on the assessment pathway for an autism assessment and/or support through the community navigation service.

Main duties of the job:

• Ensure the highest quality support for adults accessing the Be U Norfolk assessment and navigation service.
• Supervise and manage the team, conducting monthly 1:1 meetings and annual performance reviews, providing guidance, coaching, and recruitment support.
• Oversee day-to-day operations, responsible for allocating assessments, scheduling meetings, and ensuring service consistency.
• Review, monitor, and prioritise referrals, contributing to the design and implementation of post-intervention monitoring and support.
• Ensure regular service reviews for each adult, working in partnership with families, carers, and professionals to provide holistic support.
• Collaborate with stakeholders in education and employment, offering direct guidance, training, and workshops.
• Gather insights from the service to enhance delivery and inform best practices.
• Ensure compliance with ABL policies and procedures, overseeing quality assurance, safeguarding, risk management, and regulatory frameworks.
• Maintain accurate records, proactively address service challenges, and provide monthly performance reports to senior leadership.

This role requires adaptability, problem-solving, and a commitment to delivering exceptional support to those accessing the service.

About us:

ABL is an exciting, fast-paced, growing community health organisation. As an experienced, CQC registered provider of community health services, we are passionate about delivering evidence-based, innovative, effective, and relevant health care services in partnership with individuals, communities, and stakeholders. The purpose of ABL's Be U Norfolk service is to support adults who are on the autism pathway through support in challenges they may be experiencing, build on strengths and formally assess where required.

Job responsibilities:

• Develop, manage and lead the efficient and effective delivery of the Be U Norfolk's assessment service for adults on the assessment pathway for an autism assessment and/or support through the community navigation service.

Key Responsibilities:

• Ensure the highest quality and standards of support are provided to adults, their families, and a range of other professionals, enabling the adult to access the Be U Norfolk assessment and navigation service.
• Supervise and manage the Be U Norfolk team via monthly 1:1 and annual performance reviews.
• Provide guidance and direct coaching.
• Play a key role in the recruitment of staff to the service.
• Oversee the day-to-day management of the team, including allocating assessments, meetings, etc., ensuring consistency (schedules, annual leave, etc.).
• Take an active role in the reviewing, monitoring and prioritisation of referrals alongside other team members.
• Have input in the design and implementation of the post-intervention monitoring and support elements of the service for each individual client.
• Present fair, balanced feedback/support to staff and clients.
• Recognise and challenge areas of poor practice and institutionalised culture.
• Ensure that all service delivery is reviewed for each adult on a frequent basis.
• Work in partnership with the adult and all of those who are important to them, including their family and friends, carers, and other professionals, actively including these people in conducting reviews.
• Work closely with other stakeholders such as education/employment, including delivering direct support and guidance to staff, via direct work with clients and workshops.
• Disseminate learning from the service to enable other stakeholders to benefit from the service, through building case studies and utilising feedback.
• Ensure that all ABL policies and procedures are understood and implemented by staff, including quality assurance, regulatory, risk frameworks, safeguarding, criminal records, data protection, HR and health and safety.
• Ensure all relevant records in relation to the adults accessing the service and employees are appropriately maintained and up to date and compiled and delivered as required for/to relevant authorities.
• Identify potential problems, acting proactively to avoid service breakdowns, deal with complaints and mitigate all types of risk through liaising with clients and other professionals.
• Provide monthly performance monitoring feedback to the Head of Service and the Divisional and Professional Leads for ABL's Mental Health division (Performance Review Boards).
• Work flexibly and adapt to suit the service need.
• Any other reasonable duties as commensurate with the position.

Person Specification:

• Minimum of 2 years management experience.
• Experience in health and social care/support delivery.
• Experience in service management.
• Experience in delivering complex services to adults and their support networks.
• Experience in consultation with adults and their support networks.
• Experience of working in community settings.
• Experience of multi-disciplinary working.
• Ability to work effectively within safeguarding procedures in the context of a therapeutic service.
• Experience of being a registered manager.
• Skills in providing consultation/training to other professional and non-professional groups.
• Experience of providing clinical and/or managerial supervision.
• Experience of assessment, formulation, and intervention.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.