At a Glance
- Tasks: Manage referrals, handle enquiries, and maintain accurate records for One You Kent.
- Company: ABL Health Ltd, a dynamic community health organisation focused on improving lives.
- Benefits: Supportive team environment, professional development, and commitment to health equality.
- Other info: Join a fast-growing organisation with excellent career growth opportunities.
- Why this job: Be the first point of contact and make a real difference in community health.
- Qualifications: Experience in administration and teamwork, with a passion for health and wellbeing.
The predicted salary is between 30000 - 40000 £ per year.
The Single Point of Access Administrator plays a vital role in the smooth and effective operation of One You Kent by acting as a central administrative and contact function for the service. You will support the SPOA team by managing referrals, handling enquiries, maintaining accurate records, booking appointments, and ensuring clients and professionals receive a timely, professional, and person-centred response. The role is key to ensuring performance targets, data quality standards, and contractual timescales are consistently met.
Main duties of the job include:
- Acting as the first point of contact for One You Kent, managing referrals received via telephone, email, and digital systems.
- Accurately receiving, processing, triaging, and allocating referrals in line with service pathways and agreed timescales.
- Maintaining clear and professional communication with service users and referring professionals.
- Maintaining accurate client records across service systems in line with GDPR and information governance requirements.
- Supporting administration including correspondence, appointment scheduling, and responding to service queries.
- Ensuring all activity and outcomes are recorded to support performance monitoring and reporting.
- Working closely with the SPOA Lead and wider teams to support service flow and capacity.
- Assisting with workload monitoring and performance checks.
- Contributing to reporting, documentation, and meeting support as required.
- Providing flexible cover for colleagues during periods of absence.
- Ensuring compliance with service policies and contractual requirements.
- Supporting audits and data quality checks.
- Contributing to continuous service improvement through identifying efficiencies and improving processes.
About us: ABL Health Ltd is a dynamic, fast-growing community health organisation with an ambitious vision to create healthier lives and stronger communities. As an experienced, CQC-registered provider of community health and wellbeing services, we are proud to deliver evidence-based, innovative and person-centred care that makes a real and lasting difference. We work in partnership with individuals, communities and system partners to design and deliver services that are locally rooted, strengths-based and responsive to need. Everything we do is driven by a commitment to reducing health inequalities, improving outcomes and ensuring people have access to the right support at the right time. ABL is a values-led organisation where people matter. We invest in our teams, encourage innovation and collaboration, and create an environment where ideas are welcomed, and professional development is supported. If you are passionate about improving population health, enjoy working at pace, and want to be part of a supportive, multidisciplinary team that shares a genuine commitment to making a difference, we would love to hear from you.
Job responsibilities include:
- Managing referrals, responding to enquiries, maintaining accurate records, and booking appointments.
- Ensuring clients and professionals receive a timely, professional, and person-centred service while supporting the achievement of performance targets, data quality standards, and contractual requirements.
- Receiving, processing, triaging, and allocating referrals in line with service pathways and agreed timescales.
- Handling confidential information in accordance with GDPR and information governance requirements.
- Managing correspondence and supporting appointment scheduling.
- Ensuring all activity and outcomes are recorded to support monitoring and reporting.
- Providing administrative support for meetings.
- Providing flexible cover for colleagues as needed.
- Ensuring compliance with service policies and contractual obligations.
- Supporting audits and data quality checks.
- Contributing to continuous service improvement by identifying and helping to implement process efficiencies.
Person Specification:
Experience:- Demonstrable experience in an administrative role.
- Experience of working effectively as part of a team.
- Experience in health, public health, community or social care setting.
- Experience within a SPOA, referral management or contact centre environment.
- GCSE (or equivalent) in English and Maths.
- NVQ Level 3 (or equivalent) in a relevant subject.
Single Point of Access Administrator in Ashford employer: ABL Health Ltd
ABL Health Ltd is an exceptional employer that prioritises the well-being and professional growth of its team members. With a strong commitment to reducing health inequalities and improving community outcomes, employees benefit from a supportive work culture that encourages innovation and collaboration. Located in a dynamic environment, the Single Point of Access Administrator role offers meaningful opportunities to make a real difference in people's lives while enjoying flexible working arrangements and ongoing professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Single Point of Access Administrator in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions related to administrative roles and think about how your experience aligns with the Single Point of Access Administrator position.
✨Tip Number 3
Show your enthusiasm! When you get an interview, let your passion for improving community health shine through. Talk about why you want to work with ABL Health and how you can contribute to their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at ABL Health. Don’t miss out on this opportunity!
We think you need these skills to ace Single Point of Access Administrator in Ashford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in administrative roles, especially in health or community settings. We want to see how your skills align with the Single Point of Access Administrator role!
Showcase Your Communication Skills:Since this role involves a lot of communication with clients and professionals, emphasise your ability to maintain clear and professional communication. Share examples of how you've handled enquiries or managed referrals in the past.
Highlight Your Attention to Detail:Accuracy is key in this role, so be sure to mention any experience you have with maintaining records or handling confidential information. We love candidates who can demonstrate their commitment to data quality standards!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at ABL Health Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Single Point of Access Administrator. Familiarise yourself with managing referrals, handling enquiries, and maintaining records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves clear and professional communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you managed client interactions or collaborated with team members to ensure smooth operations. This will demonstrate your ability to handle enquiries and maintain a person-centred approach.
✨Highlight Your Attention to Detail
Accuracy is key in this position, especially when it comes to processing referrals and maintaining records. Be ready to discuss how you've ensured data quality and compliance in past roles. You might even want to mention specific tools or methods you used to keep everything organised and error-free.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, performance targets, and opportunities for professional development within ABL Health Ltd. This shows that you're not only interested in the job but also in how you can grow and contribute to the organisation.
