Introduction
The post holder’s main duties will be to provide administration support for a smoking cessation service. The post holder will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the funding bodies.
About the Employer
ABL Health we believe everyone has the right to good health. We are committed toreducing health inequalities and promoting healthy behaviours through community-driven healthcare services. Making people healthier and happier for longer is at the heart of everything we do.
What You'll Do
- Take incoming calls, ensuring they are transferred to the relevant person/ department and making sure messages are dealt with efficiently
- To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staff’s skills and competencies
- To provide general clerical and administrative support including word processing, filing routine correspondence
- To follow established systems for allocation and completion of work
- Providing professional administration services to clients and identifying specific needs
- Manage and maintain confidential patient files on a database and on paper
- Manage and deal with incoming healthcare referrals promptly, adhering to company timescales
- Book appointments for clients using service database
- Record client data accurately on appropriate service database
- To use IT systems, including Microsoft Excel, Word, Outlook and sharepoint to exchange information
- Work closely with Admin and Managers and prepare computerised documents and reports
- Work with service leads to source new venues, working in accordance with company budgets and areas of demand
- Flexibility to cover colleague’s annual leave, sickness etc.
- Weekly monitoring of workload and service targets
- Take meeting minutes, type and distribute as required
- General administration (record keeping, filing etc.)
Training Outcome
- Possibility of a full-time position upon successful completion of the apprenticeship
Skills Required
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
Qualifications
- Desired - GCSE - English - 4
- Desired - GCSE - Maths - 4
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday, 9am to 5pm
Expected Duration: 1 Year 9 Months
Training Provider: WIRRAL METROPOLITAN COLLEGE
This employer is part of the Disability Confident scheme, committed to employing disabled people.
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