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- Tasks: Provide application support and troubleshoot issues for our custom-built management system.
- Company: Join ABL 1Touch, a forward-thinking company shaping vehicle repair innovation.
- Benefits: Earn up to £40K, enjoy 20 days holiday, and access private medical insurance.
- Why this job: Be part of a dynamic team and make a real impact in a growing company.
- Qualifications: 1+ year in technical support with excellent communication and problem-solving skills.
- Other info: Remote-first role with opportunities for professional growth and a diverse work environment.
The predicted salary is between 24000 - 40000 £ per year.
Technical Support Developer (Remote)
Location: Remote (UK-based)
Employment Type: Full-time
Salary: Up to £40,000 per annum
Travel: Occasional travel required for team meetings and company events
At ABL 1Touch, we’re on a mission to shape the future of vehicle repair through innovation, pride, and responsible decision-making.
What we offer?
- up to £40K per annum
- 20 days of holiday + bank holiday
- Company pension
- Remote-first role with flexibility and autonomy
- Private Medical Insurance – Family cover
- Healthcare cash plan (including gym & shopping discounts)
- Employee Assistance Programme
- Car insurance discount with LV
- Length of service awards
- Cycle to work scheme
We\’re seeking a Technical Support Developer to join our internal development team and provide application support for our custom-built business management system, used daily by over 400 employees.
You’ll investigate, troubleshoot, and resolve issues, working alongside developers, stakeholders, and users across the business. This is a great opportunity for someone technically minded with excellent customer support skills who wants to grow within a small, impactful product team.
Key responsibilities of a Technical Support Developer:
- Monitor and respond to support requests and system alerts
- Troubleshoot and resolve application issues; escalate when required
- Maintain high standards for response times and resolutions
- Communicate effectively with non-technical users
- Create and maintain SOPs and a support knowledge base
- Identify opportunities to reduce support volumes and improve user experience
- Test new application features and provide structured feedback
- Produce user documentation and support internal training efforts
- Log and prioritise bugs and feature requests
- Learn and apply 2nd-line troubleshooting techniques
- Run routine technical checks and generate reports
- Support broader technical team tasks when capacity allows
Skills and experience required as a Technical Support Developer:
- 1+ year in a technical support or helpdesk role
- Experience supporting users of web-based applications
- Excellent communication skills across email, phone, and chat
- Strong problem-solving mindset and attention to detail
- Ability to handle multiple tasks and prioritise effectively
- Self-motivated, adaptable, and quick to learn new systems
Joining our team at ABL1 Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.
ABL 1 Touch are committed to growing and maintaining a diverse team and an inclusive work environment. Our goal is to develop inclusive work activities and projects that bring together people with different experiences and backgrounds. Through this we aim to make sure everyone can be at their best at work.
We’re also committed to providing an accessible recruitment process, if you require reasonable adjustments at any stage of the recruitment process please contact us at workforus@abl1touch.com
Application Support Developer employer: ABL 1 Touch Group Ltd
Contact Detail:
ABL 1 Touch Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Developer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Technical Support Developer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical abilities and how you’ve tackled challenges in the past can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining ABL 1Touch. Plus, it shows us you’re genuinely interested in being part of our team!
We think you need these skills to ace Application Support Developer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Developer role. Highlight your experience with web-based applications and any relevant technical support skills that match what we’re looking for.
Show Off Your Communication Skills: Since you'll be communicating with non-technical users, it’s important to demonstrate your excellent communication skills in your application. Use clear and concise language to show us you can explain complex ideas simply.
Highlight Problem-Solving Experience: We love a good problem-solver! Share specific examples of how you've tackled technical issues in the past. This will help us see your strong problem-solving mindset and attention to detail.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ABL 1 Touch Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with web-based applications and troubleshooting techniques, as you'll likely be asked to demonstrate your problem-solving abilities during the interview.
✨Communicate Clearly
Since this role involves communicating with non-technical users, practice explaining complex concepts in simple terms. You might want to prepare a few examples of how you've successfully communicated technical information in the past.
✨Show Your Customer Support Skills
Be ready to discuss your experience in customer support. Think of specific instances where you resolved issues or improved user experience, as this will highlight your ability to handle support requests effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for growth within ABL 1Touch. This shows your genuine interest in the role and helps you assess if it's the right fit for you.