No candidate will meet every single desired qualification / criteria. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Salary: £25,565 - £25,834 per annum (£15,546 - £15,709 pro rata)
Hours per week: 22.5
Working pattern: Monday - Wednesday 7.5 hours
Location: Abingdon Campus
Contract type: Permanent
Weeks per annum: 52
Are you passionate about delivering excellent customer service and supporting students to achieve their goals? We are seeking a proactive and organised Student Engagement Administrator to provide a professional front-of-house reception service while supporting the administration of student financial support and engagement activities.
This is a varied role where you will be the first point of contact for students, staff, visitors, and stakeholders, ensuring a welcoming and efficient service while helping students access the financial support available to them.
About the Role
Reporting to the Office Manager, Student Services, you will play an important part in supporting the delivery of high-quality student services across the college.
Key Responsibilities
- Provide a professional and customer-focused reception service, responding to enquiries from students, staff, visitors, contractors, and members of the public.
- Support the administration of student financial support, including assisting students with bursary applications and uploading supporting evidence.
- Collate, maintain, and process information relating to student financial support schemes, ensuring accuracy and confidentiality.
- Complete a range of administrative tasks including data entry, record management, correspondence, room bookings, arranging meetings, minute taking, and processing requests.
- Manage shared mailboxes efficiently, ensuring enquiries are responded to in a timely manner.
- Deliver a high standard of customer service and provide accurate information to students and other stakeholders.
- Support college events, including Open Days, when required.
About You
We are looking for someone who:
- Has excellent communication and interpersonal skills.
- Enjoys working in a busy, customer-facing environment.
- Has strong organisational skills and attention to detail.
- Can work accurately under pressure and meet deadlines.
- Is confident using Microsoft Office 365 and other IT systems.
- Can maintain confidentiality when handling sensitive student information.
- Has experience dealing with members of the public and working as part of a team.
Essential Requirements
- Level 2 qualification or equivalent.
- Level 2 or above in literacy, numeracy and IT (or willingness to achieve).
- Excellent written and verbal communication skills.
- Good organisational and administrative skills.
- Experience of providing customer service.
- Strong IT skills, including Microsoft Office 365.
- Ability to work flexibly when required.
Why Work with Us?
Excellent benefits for our employees including generous pension and holiday schemes (with potential Christmas closure days), continued professional development, flexible working options, corporate gym membership, cycle/tech scheme and much more.
*Abingdon and Witney College reserve the right to close all applications before posted closing date
AWC values diversity and encourages applications from all sections of the community. We are committed to safeguarding and expect all our employees and volunteers to share this commitment. We are exempt from the Rehabilitation of Offenders Act 1974 and all appointments are subject to satisfactory clearances including enhanced DBS checks.
Abingdon and Witney College are committed to safer recruitment practices. In addition to our pre-employment checks, we will conduct an online search. This includes checking Google main results feed as well as the ‘News’ and ‘Images’ tab. We will be checking for any publicly available information that suggests the applicant may not be suitable to work with children or young/vulnerable people or content that could potentially damage Abingdon and Witney College’s reputation. This may include inappropriate posts, comments or images displaying evidence of offensive or inappropriate behaviour, jokes or language, discriminatory comments, inappropriate photos, drug or alcohol misuse.
Student Engagement Administrator in Abingdon employer: Abingdon & Witney College
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Contact Details:
Abingdon & Witney College Recruitment Team
