At a Glance
- Tasks: Manage sports and leisure facilities, ensuring top-notch customer service and safety.
- Company: Join a leading independent school with a vibrant community and beautiful grounds.
- Benefits: Enjoy 25 days paid time off, competitive salary, and an annual retention bonus.
- Other info: Flexible shifts available, including evenings and weekends, with great career development opportunities.
- Why this job: Be part of a dynamic team making a real difference in students' lives.
- Qualifications: Experience in customer service or facility management; friendly and professional attitude required.
The predicted salary is between 27772 - 29660 £ per year.
Abingdon School is seeking to appoint enthusiastic, motivated and committed candidates to join our fantastic team managing the sports and leisure facilities at Tilsley Park. We welcome applications from candidates looking to work either full time or part time (variable shifts including some evenings and weekends) or to work evenings or Saturday/Sunday shifts.
Duty Manager roles are stimulating, varied and hands-on with a wide range of duties including direct liaison with customers. The role suits people who have a friendly and welcoming manner and effective communication skills. We welcome candidates with great customer service and administration skills and who are competent users of IT.
Key Responsibilities:- Open, prepare and close the facility safely and on time, following all operating procedures
- Deliver first-class customer service, manage enquiries and handle complaints professionally
- Prepare venues and equipment for classes, community bookings and events, managing setup and takedown
- Carry out daily facility checks to ensure cleanliness, tidiness and safe conditions
- Process payments through the EPOS system, manage stock control and handle cashing up procedures
- Work as a lifeguard or bar staff as required, maintaining full compliance
- Manage health and safety including risk assessments, incident reporting and mandatory training
- Support the management team with administrative tasks and booking system operations
- Work effectively with all staff including reception, coaches, fitness teams and maintenance
- Similar relevant experience in either customer service or facility management
- Professional qualifications or relevant experience in the sports/leisure industry are desirable
- A positive, flexible and can-do attitude
- Friendly and professional with consistently excellent customer service skills
- Good general IT skills
- Good administrative skills including attention to detail and a good standard of written English
- Willing and able to apply for a Personal Licence (for selling alcohol)
- Willingness to attend training as required and an eagerness to learn and improve
- A commitment to the principles of equity, diversity and inclusion
- A commitment to the protection and safeguarding of children and young people
- A commitment to valuing and respecting the views and needs of children and young people
You'll get 25 days off paid time off each year plus...
Duty Manager in London employer: Abingdon School
Abingdon Sports and Leisure is an excellent employer for self-employed Group Exercise Instructors, offering a vibrant work culture that promotes health and wellness. With access to top-notch facilities and a competitive hourly rate, instructors can thrive in a supportive environment that values creativity and engagement in fitness. This role not only allows for flexible scheduling but also provides opportunities for personal growth and community impact through diverse exercise classes.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Abingdon School. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Abingdon School
Don't be shy about reaching out to Abingdon School directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Abingdon School and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Abingdon School
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
