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- Tasks: Provide 1st line IT support and manage the IT Helpdesk for a vibrant school community.
- Company: Join Abingdon School, a leading independent school with a collaborative and supportive environment.
- Benefits: Enjoy 25 days paid leave, private healthcare, and flexible working options.
- Why this job: Kickstart your IT career in a dynamic setting while making a real difference.
- Qualifications: A good standard of education, excellent IT skills, and a willingness to learn.
- Other info: Join a diverse team with opportunities for professional development and social events.
The predicted salary is between 27035 - 30049 £ per year.
Abingdon School is seeking an inquisitive and motivated Graduate IT Support Engineer to join the team.
Location: Abingdon School, OX14 1DE
Job Type: Full Time, Permanent
Working Hours: 08.30 to 17.00, Monday-Friday
Salary: £27,035 to £30,049 per annum
Closing Date: Tuesday 27 January 2026 (Midday)
About Us: The Foundation comprises two schools: Abingdon School and Abingdon Prep School, as well as Abingdon School Enterprises. Abingdon School is a leading independent day and boarding school with more than 1,000 pupils aged 11-18. Currently a boys' school, it will become co-educational from September 2026. Abingdon Prep School is a vibrant and warm day preparatory school with around 200 pupils aged 4-13 which has been co-educational since last year. Both Schools are situated in beautiful and extensive grounds, with the senior school in the heart of Abingdon on Thames, just south of Oxford, and the Prep School located a few miles away in nearby Frilford.
Graduate IT Support Engineer - The Role:
As a 1st Line Support Engineer you will be responsible for overseeing the day-to-day operations of our Foundation IT Service Desk across all sites: Abingdon School, Abingdon Prep School and Tilsley Park. Working in a busy and varied IT Support environment you will be responsible for providing high quality 1st Line Support to pupils, staff, parents and visitors either remotely or in person across the Abingdon Foundation. The postholder will be responsible for managing the IT Helpdesk and provide helpful and welcoming first line IT support. This will include providing technical assistance as well as logging and routing calls to other technical support colleagues.
Graduate IT Support Engineer - Key Responsibilities:
- 1st Line Support: Answering user queries via email, phone, or in-person and logging support tickets in the Jira Service Desk
- Jira Service Desk: Responsible for ensuring that all incoming requests are handled promptly and effectively within set SLA, assigning tickets to the appropriate IT/IS staff, and providing regular updates to users on the status of their requests
- Asset Management: Responsible for maintaining an accurate inventory of all IT assets within the Abingdon Foundation
- Consumables (e.g. toner): Manage the procurement and inventory of IT-related consumables such as toner and other supplies
- AV, Cables and Other: Procurement, installation, maintenance, and replacement of AV equipment, cables, and other IT-related peripherals. Purchased and delivered in a timely and cost-effective manner
- Equipment, New, Repair and Replace: Oversee the procurement, installation, maintenance, and replacement of IT equipment
Graduate IT Support Engineer - You:
- A good standard of education to at least A level, preferably degree level
- Excellent IT skills
- Willingness to learn new applications when appropriate
- Excellent interpersonal skills
- Strong oral and written communication skills
- A high level of personal organisation and accuracy
- Full UK driving licence
Graduate IT Support Engineer - Benefits:
- 25 days off paid time off each year plus bank holidays
- Up to 14.1% employer pension contribution
- Abingdon Foundation Death in Service Scheme
- Employee Assistance Programme
- Private healthcare insurance
- We may be able to offer flexible working from home
- Free use of leisure facilities with discounted exercise classes
- Free lunches during term time
- Cycle to work scheme
- Christmas closure days
- Discounted school fees (eligibility criteria apply)
- Regular staff social events and opportunities to join other staff
- Free on-site parking and bike storage for all staff
- A range of online and in-person courses to staff for free including first aid, mental health first aid and health and safety courses
We aim to ensure that our staffing at all levels and in all roles is diverse and we welcome applications from all backgrounds and all sections of the community. Abingdon is committed to safeguarding the welfare of children and young people and expects all staff to share this commitment. All appointments are subject to a satisfactory enhanced DBS check.
Closing date: Tuesday 27 January 2026 (Midday)
Interview date: Thursday 05 February 2026
To submit your application for this Graduate IT Support Engineer opportunity, please click ‘Apply' now!
Graduate IT Support Engineer in Abingdon employer: Abingdon School
Contact Detail:
Abingdon School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate IT Support Engineer in Abingdon
✨Tip Number 1
Network like a pro! Reach out to current employees at Abingdon School on LinkedIn or other platforms. A friendly chat can give us insider info and might just put your name on the hiring manager's radar.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We want to show off our problem-solving skills, so think about how you'd handle tricky tech issues that users might face.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking smart shows we mean business. Plus, it’ll boost our confidence when we’re chatting with the team.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace Graduate IT Support Engineer in Abingdon
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're genuinely excited about the role and the chance to support our community at Abingdon School.
Tailor Your CV: Make sure your CV is tailored to the Graduate IT Support Engineer position. Highlight relevant skills and experiences that match the job description, especially your IT skills and any customer service experience.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Abingdon School.
How to prepare for a job interview at Abingdon School
✨Know Your Tech
Brush up on your IT skills and be ready to discuss the technologies mentioned in the job description. Familiarise yourself with common IT support tools like Jira Service Desk, as well as general troubleshooting techniques. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Show Your Interpersonal Skills
As a Graduate IT Support Engineer, you'll be interacting with pupils, staff, and parents. Prepare examples of how you've effectively communicated or resolved issues in the past. Highlighting your interpersonal skills will demonstrate that you can provide the welcoming first-line support they’re looking for.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the team. For instance, ask about the types of challenges the IT support team faces or how success is measured in this position. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Your Willingness to Learn
The job requires a willingness to learn new applications. Be ready to discuss any experiences where you've quickly adapted to new technologies or processes. This will reassure the interviewers that you're eager to grow and develop within the role.
