At a Glance
- Tasks: Lead a team assessing concerns about registered professionals and ensure public protection.
- Company: Join a national professional regulator with a focus on public safety.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a commitment to equality and diversity.
- Why this job: Make impactful decisions that protect the public and improve professional standards.
- Qualifications: Experience in regulation, strong decision-making, and leadership skills required.
The predicted salary is between 55000 - 55000 £ per year.
Salary: £55,000
Working Arrangement: Hybrid working
Contract: 12 month FTC or secondment
About the Team
The Triage team plays a critical public protection role by assessing new concerns received about registered professionals to determine whether they require formal investigation. The team also provides guidance and support to individuals raising concerns. Working closely with colleagues across Fitness to Practise, Registration, Legal and Policy functions, the team ensures concerns are assessed consistently, proportionately and in line with statutory and regulatory requirements.
The Role
This is a leadership position responsible for overseeing a key public protection function within a national professional regulator. You will lead, develop and support a high performing Triage team, ensuring concerns are assessed efficiently, consistently and in accordance with legislation, regulatory guidance and organisational policies. You will make complex, evidence-based decisions on incoming concerns, identifying risk, applying relevant legal tests and determining the appropriate regulatory response. You will also play an important role in decisions relating to urgent restrictions on professional registration where there are serious public protection concerns. Alongside operational leadership, you will contribute to continuous improvement initiatives, quality assurance, stakeholder engagement and the ongoing development of the Fitness to Practise process.
Key Responsibilities
- Lead the assessment of concerns received about registered professionals, ensuring decisions are proportionate, risk based and legally robust.
- Manage, coach and develop a team responsible for progressing Fitness to Practise concerns within agreed performance standards.
- Oversee complex, high risk and high profile cases, providing technical guidance and ensuring appropriate escalation where required.
- Make decisions regarding referral of cases for consideration of interim restrictions where necessary to protect the public.
- Monitor operational performance through KPIs and service standards.
- Implement and oversee quality assurance processes to ensure consistency and accuracy of decision making.
- Analyse performance data to identify trends, improve service delivery and support continuous improvement.
- Work collaboratively with senior legal, operational and regulatory colleagues to improve processes and operational effectiveness.
- Identify emerging risks and support organisational planning and decision making.
- Build effective relationships with internal teams and external stakeholders, including employers, representative bodies and other partner organisations.
- Respond to complex enquiries and complaints from internal and external stakeholders.
- Deputise for the Head of Triage when required.
About You
You will have:
- Experience working within professional regulation, investigations, public protection or a comparable regulatory environment.
- Experience making robust, evidence based decisions involving complex or sensitive matters.
- Strong investigative, analytical and problem solving skills.
- Experience leading operational teams and driving high performance.
- Experience developing and improving processes, procedures and service delivery.
- Experience managing casework, performance data and reporting against KPIs.
- Excellent organisational skills with the ability to manage competing priorities.
- Outstanding written and verbal communication skills, with experience engaging a wide range of stakeholders.
- Strong relationship building skills and the ability to work collaboratively across multidisciplinary teams.
- Experience using case management systems and Microsoft Office applications.
- A demonstrable commitment to equality, diversity, inclusion and delivering excellent customer service.
Triage Manager in Sheffield employer: Abingdon People
As a Triage Manager at our national professional regulator, you will join a dedicated team committed to public protection and professional integrity. We offer a hybrid working model, competitive salary, and a supportive work culture that prioritises employee development and continuous improvement. With opportunities for leadership and collaboration across various functions, you will play a vital role in shaping the future of professional regulation while enjoying a fulfilling career in a meaningful sector.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Manager in Sheffield
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Abingdon People, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Abingdon People and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Triage Manager in Sheffield
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Abingdon People and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Abingdon People
✨Get to Know Public Sector Values
Before your interview with Abingdon People, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Abingdon People.
