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For Companies At a Glance
- Tasks: Lead the optimisation of regulatory services and drive continuous improvement across teams.
- Company: Join a forward-thinking organisation committed to public protection and quality service.
- Benefits: Enjoy a hybrid working arrangement, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing service efficiency and quality in a dynamic environment.
- Qualifications: Experience in service optimisation and strong stakeholder management skills required.
- Other info: Be part of a culture that values innovation and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
Reports to: Chief Operating Officer
Working arrangement: Hybrid
Purpose of the Role: This role leads the optimisation and continuous improvement of complex, end to end regulatory and casework services. The post holder will ensure that assessment, investigation, enforcement and authorisation activity operates efficiently, proportionately and fairly, while maintaining high standards of quality, public protection and procedural rigour. The role focuses on improving service flow, reducing delays and backlogs, strengthening data and insight, and embedding a sustainable culture of continuous improvement across operational teams.
Key Responsibilities:
- Service and Process Optimisation: Analyse and redesign end to end regulatory and casework processes, including assessment, investigation, enforcement and authorisation activity. Identify inefficiencies, duplication, delays and failure demand, and design proportionate improvements. Embed clear service standards and workflows that support timely, consistent and high quality decision making. Ensure processes align with statutory duties, regulatory principles, equality obligations and natural justice.
- Performance, Data and Insight: Develop and maintain meaningful performance measures covering timeliness, throughput, backlog, ageing, productivity and quality. Use data and insight to diagnose root causes of under performance and recommend evidence based improvements. Support operational leaders with practical dashboards and analysis to inform resourcing and prioritisation decisions. Track and report on benefits realisation arising from service improvement activity.
- Demand, Capacity and Flow: Analyse demand patterns, case complexity and capacity constraints across services. Support workforce and resource planning to improve flow and reduce backlogs. Help teams respond effectively to volume spikes, complexity changes or policy and regulatory change. Promote proportionate, risk based triage and prioritisation approaches.
- Change and Continuous Improvement: Analyse demand patterns, case complexity and capacity constraints across services. Support workforce and resource planning to improve flow and reduce backlogs. Help teams respond effectively to volume spikes, complexity changes or policy and regulatory change. Promote proportionate, risk based triage and prioritisation approaches.
- Stakeholder and Governance Support: Work closely with operational leaders, policy colleagues, digital and systems teams, legal and corporate services. Provide clear assurance, reporting and insight to senior leadership and governance forums. Support responses to audits, reviews and external scrutiny relating to operational performance. Ensure service changes are documented, controlled and auditable.
- Digital Enablement: Work with digital and systems teams to ensure case management tools support efficient workflows and good quality data. Act as a bridge between operational teams and technology delivery, ensuring user needs and regulatory requirements are clearly understood.
Person Specification:
- Proven experience in service optimisation, operational improvement or performance improvement within a regulatory, legal, public sector or professional services environment.
- Strong experience designing and implementing improved ways of working, including coaching and capability building.
- Sound understanding of end to end service design and process improvement.
- Demonstrable experience using performance data and insight to improve outcomes. Experience working with complex, judgement based processes rather than purely transactional work.
- Excellent stakeholder management skills, with the ability to influence without formal authority.
- Strong written and verbal communication skills, including producing concise, evidence based reports for senior audiences.
- High levels of integrity, discretion and respect for confidentiality.
- Experience within a regulatory, enforcement or professional standards environment.
- Familiarity with risk based regulation and proportionality principles.
- Experience supporting audits, reviews or oversight activity.
- Knowledge of case management systems and regulatory data environments.
- Formal training or accreditation in service improvement methodologies.
Head of Continuous Improvement in London employer: Abingdon People
Contact Detail:
Abingdon People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Continuous Improvement in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience in service optimisation and continuous improvement aligns with their goals. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on showcasing your skills in data analysis and stakeholder management, as these are key for the Head of Continuous Improvement role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Continuous Improvement in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service optimisation and continuous improvement. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Data Skills: Since this role involves a lot of data analysis, be sure to mention any experience you have with performance measures and using data to drive improvements. We love seeing candidates who can turn numbers into actionable insights!
Communicate Clearly: Strong written communication is key for this position. When crafting your application, keep it concise and focused. We appreciate clarity, especially when it comes to explaining complex processes or improvements you've implemented.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abingdon People
✨Know Your Processes Inside Out
Make sure you thoroughly understand the end-to-end regulatory and casework processes relevant to the role. Be prepared to discuss specific examples of how you've identified inefficiencies and implemented improvements in previous positions.
✨Data is Your Best Friend
Familiarise yourself with performance measures and data analysis techniques. Be ready to share how you've used data to diagnose issues and recommend evidence-based improvements in your past roles.
✨Stakeholder Management Skills are Key
Think about your experiences working with various stakeholders. Prepare examples that showcase your ability to influence and collaborate effectively, especially in a regulatory or public sector context.
✨Emphasise Continuous Improvement Mindset
Showcase your commitment to continuous improvement by discussing any formal training or methodologies you've used. Highlight how you've fostered a culture of improvement within teams and how you plan to do the same in this role.
