At a Glance
- Tasks: Provide top-notch customer service and support for housing-related queries.
- Company: Join Ability Housing Association, a leader in social housing.
- Benefits: Full training, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with varied challenges and supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 € per year.
Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you. This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre.
We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers. This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge.
You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate. Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided.
You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.
If you feel you like you have what we are looking for and are keen to make a difference in the lives of those who need our support, please do get in touch with us.
Customer Service Advisor in Surrey employer: Ability Housing Association
At Ability Housing Association, we pride ourselves on being an exceptional employer that values dedication and compassion in customer service. Our supportive work culture fosters personal and professional growth, offering comprehensive training and development opportunities to help you thrive in your role as a Customer Service Advisor. Located in a vibrant community, we provide a meaningful career path where you can truly make a difference in the lives of our customers while enjoying a range of benefits tailored to enhance your work-life balance.
Contact Detail:
Ability Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Surrey
✨Tip Number 1
Get to know the company! Research Ability Housing Association and their Customer Strategy. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, try role-playing common scenarios with friends or family. This will help you feel more confident when dealing with real queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service Advisor in Surrey
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for delivering excellent customer service in your application. We want to see that you genuinely care about helping others and are ready to go the extra mile!
Highlight Relevant Skills:Don’t forget to showcase your verbal and written communication skills. If you've got experience with Microsoft Office or CRM systems, let us know! These skills are key for the role.
Tailor Your Application:Take a moment to customise your application to reflect the job description. Mention how your past experiences align with the responsibilities of a Customer Service Advisor. We love seeing how you connect the dots!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ability Housing Association
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you’ve handled difficult situations in the past, showcasing your patience and empathy. Think of specific examples that highlight your ability to go the extra mile for customers.
✨Familiarise Yourself with the Organisation
Do a bit of homework on Ability Housing Association and their Customer Strategy. Understanding their mission and values will help you align your answers with what they’re looking for. It shows genuine interest and can set you apart from other candidates.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable with expressing yourself, especially when discussing housing and repair-related queries.
✨Show Your Tech Savvy
Be prepared to talk about your experience with Microsoft Office and any CRM systems you’ve used. If you don’t have direct experience, mention your willingness to learn and adapt quickly. Highlighting your tech skills can reassure them that you’ll handle the varied tasks efficiently.
