At a Glance
- Tasks: Provide top-notch customer service and handle housing-related queries daily.
- Company: Join Ability Housing Association, a dynamic team focused on customer satisfaction.
- Benefits: Full training provided, supportive environment, and opportunities for personal growth.
- Other info: Exciting challenges await you every day in a fast-paced contact centre.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a willingness to learn; experience in social housing is a plus.
The predicted salary is between 22000 - 26000 € per year.
Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you.
This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre. We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers.
This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge.
You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate.
Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.
Customer Service Advisor in London employer: Ability Housing Association
Ability Housing Association is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those passionate about customer service. With a strong commitment to employee development, we offer comprehensive training and growth opportunities within our dynamic Contact Centre, ensuring that every team member can thrive while making a meaningful impact in the community. Located in a vibrant area, our organisation fosters collaboration and encourages innovative solutions to enhance the lives of our customers.
Contact Detail:
Ability Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ability Housing Association. Understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, it’s crucial to demonstrate your verbal and written communication prowess. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've gone the extra mile for customers in the past. Highlighting your patience and understanding can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for the role. Plus, it’s a great way to stay updated on your application status!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering excellent customer service shine through. Share specific examples of how you've gone the extra mile for customers in the past – it’ll show us you’re the right fit for our team!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences that align with the role of a Customer Service Advisor, especially your communication skills and any experience in the social housing sector.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ability Housing Association
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've demonstrated patience and empathy in past roles, especially when dealing with challenging situations.
✨Familiarise Yourself with the Company
Take some time to research Ability Housing Association and their Customer Strategy. Understanding their mission and values will help you align your answers with what they’re looking for in a candidate.
✨Practice Your Communication Skills
Since this role requires strong verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with responding to common customer service scenarios.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer queries or complaints. Think of a few scenarios where you went the extra mile for a customer and be ready to discuss them in detail.
