At a Glance
- Tasks: Be the friendly voice helping customers with housing and repair queries.
- Company: Join Ability Housing Association, a leader in customer service.
- Benefits: Enjoy 25 days annual leave, healthcare, and training opportunities.
- Other info: Full training provided; no prior experience in social housing required.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you. This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre.
We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers. This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge. You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate.
Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.
If you feel you like you have what we are looking for and are keen to make a difference in the lives of those who need our support, please do get in touch with us.
Benefits you will receive with this role:
- Support and Leadership Training and development opportunities
- Company healthcare scheme
- 25 days annual leave (excluded bank holidays)
- Contributory pension
- Sick Pay
This post requires employment references and clearance by the Disclosure & Barring Service.
Housing Helpdesk Advisor - Customer Service Champion employer: Ability Housing Association
Ability Housing Association is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to delivering excellent customer service, we foster a supportive work culture where training and leadership opportunities are readily available. Located in a vibrant community, our team enjoys a generous benefits package, including 25 days of annual leave, a contributory pension, and a healthcare scheme, making it a rewarding place to grow your career while making a meaningful impact in the lives of those we serve.
Contact Details:
Ability Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Helpdesk Advisor - Customer Service Champion
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ability Housing Association. Understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show your empathy! In your interviews, share examples of how you've gone the extra mile for customers in the past. This will demonstrate that you have the patience and understanding needed for the role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the StudySmarter platform. It’s the best way for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Housing Helpdesk Advisor - Customer Service Champion
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering excellent customer service shine through. Share specific examples of how you've gone the extra mile for customers in the past – it’ll show us you’re the right fit for our team!
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your communication skills and any relevant experience in the social housing sector, even if it's from a different field.
Be Clear and Concise:We appreciate clarity! Use straightforward language and keep your sentences concise. This will help us quickly understand your qualifications and how you can contribute to our mission of supporting those in need.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Ability Housing Association.
How to prepare for a job interview at Ability Housing Association
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone the extra mile for customers in the past, demonstrating your patience and empathy.
✨Familiarise Yourself with the Role
Take some time to understand the key responsibilities of a Housing Helpdesk Advisor. Research Ability Housing Association's Customer Strategy and think about how you can contribute to it. This will show that you're genuinely interested in the role and the organisation.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle various customer scenarios. Think through potential challenges you might face in this role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Brush Up on Your Communication Skills
Since you'll be dealing with tenants and colleagues, practice your verbal and written communication skills. Be clear and concise in your responses, and don't hesitate to ask for clarification if you don't understand something during the interview.
