Head of Housing

We are seeking to recruit a dynamic and ambitious person to fill this exciting and key role. Working closely with the Director of Operations, the successful applicant will be pivotal in developing and leading the Housing team. Ensuring we provide a high quality, responsive housing management service that delivers a focus on positive customer outcomes and satisfaction. Overall Objectives: * Provide strategic and operational oversight of the housing operations, including neighbourhood services, rent arrears recovery, tenancy sustainment, and anti-social behaviour management. * Ensure housing management and property services are aligned in delivering an efficient and effective response to tenants and achieving value for money targets. * Manage a dispersed team of professionals across a wide geographical area. Allocate resources to ensure effective planning and delivery of excellent customer service. * Lead the development of the business service plan, ensuring clear ownership of responsibilities and targets within operational teams, the setting and reporting of KPIs and taking effective action to address underperformance. * Lead on the provision of an Intensive Housing Management Service, ensuring its delivery can be demonstrated and its effectiveness measured. * Develop partnerships with key stakeholders and network to create good working relationships with third party organisations to support our customers and deliver key services. * Monitor housing trends and policy changes to continuously enhance services and create new opportunities. What we need from you: * Experience of leading housing management services within a context of supported living services for adults with learning disabilities, autism, physical disabilities or Mental health. * Strong leadership and people management skills to inspire, motivate, and develop a team. * Experience in strategic planning and operational management, with a focus on customer. * Strong understanding of housing regulations, safeguarding, health and safety. * CIH Level 4 Diploma in Housing, Innovate Awarding Diploma in Executive Housing (or a willingness to gain a relevant qualification * In-depth knowledge of housing management and customer service standards and regulatory compliance. * Ability to think strategically and deliver operational outcomes. * Excellent communication skills with the ability to influence stakeholders at all levels. * Financial management skills, including budget management and cost control. * Previous experience in leading safeguarding initiatives and ensuring compliance with legal frameworks. If you can clearly demonstrate a \”can do\” approach, take personal accountability and be passionate about delivering excellent customer service then we\’d like to hear from you. The main place of work is Our Head Office in Staines – Surrey but there is a requirement to visit services across our operating area and some home working. Hours: 35 Per Week (9am – 5pm Monday to Friday) Salary: £56,500 per annum This post requires employment references and enhanced clearance by the Disclosure & Barring Service