At a Glance
- Tasks: Provide top-notch customer service and handle housing-related queries daily.
- Company: Join Ability Housing Association, a supportive and dynamic team.
- Benefits: Full training provided, with opportunities for personal growth and development.
- Other info: Exciting challenges await you every day in a fast-paced environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a willingness to learn; experience in social housing is a plus.
The predicted salary is between 22000 - 26000 € per year.
Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you. This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre.
We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers. This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge.
You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate.
Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.
If you feel you like you have what we are looking for and are keen to make a difference in the lives of those who need our support, please do get in touch with us.
Customer Service Advisor in England employer: Ability Housing Association
At Ability Housing Association, we pride ourselves on being an exceptional employer that values dedication and compassion in customer service. Our supportive work culture fosters personal and professional growth, offering comprehensive training and development opportunities to help you thrive in your role as a Customer Service Advisor. Located in a vibrant community, we provide a meaningful work environment where every day presents new challenges and the chance to make a real difference in the lives of our customers.
Contact Detail:
Ability Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in England
✨Tip Number 1
Get to know the company! Research Ability Housing Association and their Customer Strategy. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with various queries, role-play common customer scenarios with a friend. This will boost your confidence and help you demonstrate your patience and empathy during the interview.
✨Tip Number 3
Showcase your adaptability! Every day can bring new challenges, so be ready to share examples from your past experiences where you've successfully handled unexpected situations or resolved issues creatively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to connect with you directly.
We think you need these skills to ace Customer Service Advisor in England
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for delivering excellent customer service in your application. We want to see that you genuinely care about helping others and are ready to go the extra mile for our customers.
Highlight Relevant Skills:Don’t forget to showcase your verbal and written communication skills! Mention any experience you have with Microsoft Office or CRM systems, as these will be super helpful in this role. We love seeing how your skills can contribute to our team.
Tailor Your Application:Take a moment to tailor your application to the job description. Use similar language and phrases that we’ve used, so we can easily see how you fit into our vision and values. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. We can’t wait to hear from you!
How to prepare for a job interview at Ability Housing Association
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've gone the extra mile for customers in the past. This shows your passion and commitment to delivering top-notch service.
✨Demonstrate Empathy and Patience
Prepare to discuss scenarios where you had to show patience and empathy. Think about times when you dealt with difficult customers or complex situations, and how you resolved them. This will highlight your ability to connect with people.
✨Familiarise Yourself with the Company
Do a bit of research on Ability Housing Association and their Customer Strategy. Understanding their mission and values will help you align your answers with what they’re looking for, making you a more appealing candidate.
✨Show Off Your Tech Skills
Since you'll be using Microsoft Office and possibly a CRM system, be prepared to discuss your experience with these tools. If you have any specific examples of how you've used technology to improve customer interactions, make sure to mention them!
