At a Glance
- Tasks: Be the friendly voice helping customers with housing and repair queries.
- Company: Join Ability Housing Association, a supportive and community-focused organisation.
- Benefits: Enjoy 25 days annual leave, healthcare, training, and a contributory pension.
- Other info: Full training provided; dynamic role with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a willingness to learn; experience in social housing is a plus.
Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you. This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre.
We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers. This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge. You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate.
Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.
If you feel you like you have what we are looking for and are keen to make a difference in the lives of those who need our support, please do get in touch with us.
Benefits you will receive with this role:
- Support and Leadership Training and development opportunities
- Company healthcare scheme
- 25 days annual leave (excluded bank holidays)
- Contributory pension
- Sick Pay
This post requires employment references and clearance by the Disclosure & Barring Service.
Customer Service Advisor employer: Ability Housing Association
At Ability Housing Association, we pride ourselves on being an exceptional employer that values the dedication and passion of our team members. Our supportive work culture fosters personal and professional growth, offering comprehensive training and development opportunities alongside a generous benefits package, including a healthcare scheme and 25 days of annual leave. Join us in making a meaningful impact in the lives of our customers while enjoying a fulfilling career in a dynamic and collaborative environment.
Contact Detail:
Ability Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ability Housing Association. Understand their values and customer strategy so you can show how your passion for excellent customer service aligns with their mission.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with various stakeholders, it’s crucial to demonstrate your verbal and written communication prowess. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show your empathy! During the interview, share examples of how you've gone the extra mile for customers in the past. This will highlight your ability to connect with people and handle challenging situations with patience.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for joining our team at Ability Housing Association.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are ready to go the extra mile for our customers.
Tailor Your Application:Make sure to customise your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise:Use clear language and keep your application straightforward. We appreciate well-structured responses that get straight to the point, especially when it comes to your communication skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Ability Housing Association
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle various scenarios, especially those that require patience and empathy. Think about examples from your past experiences where you went the extra mile for a customer.
✨Familiarise Yourself with the Company
Do some research on Ability Housing Association and their Customer Strategy. Understanding their mission and values will help you align your answers with what they’re looking for. It shows genuine interest and can set you apart from other candidates.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to rehearse common interview questions and answers with a friend or in front of a mirror to build confidence.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would respond to specific housing or repair-related queries. Prepare a few examples that demonstrate your problem-solving skills and ability to escalate issues appropriately.
