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For Companies At a Glance
- Tasks: Assist customers via phone and email, providing excellent service and guidance.
- Company: Join Brook Street, an organization dedicated to environmental protection and public service.
- Benefits: Gain valuable experience, build skills, and enjoy a supportive work culture.
- Why this job: Make a difference in customer service while contributing to marine management and fisheries exports.
- Qualifications: Ideal for graduates interested in customer service and administration; no rigid targets.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet essential criteria.
The predicted salary is between 24000 - 36000 £ per year.
As a Customer Service Adviser in the contact centre, you’ll play a key role in assisting customers over the telephone, via email, and through administrative processes. This is not a sales role, and there are no rigid targets, your focus will be on providing excellent service and guidance.
Your Tasks Will Include:
- Handling incoming calls, gathering and providing information based on customer needs
Sending follow-up emails to confirm discussions and share resources
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Assisting customers with documentation and compliance processes related to fisheries exports and marine management
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Carrying out administrative procedures to aid the team
What’s in it for You?
Gain valuable experience in customer service and administration
Work with an organisation dedicated to protecting the environment
Build skills that could open doors to a career within the Environment Agency or Brook Street
Ideal for graduates with an interest in customer service, administrative and public sector work, Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
Are you passionate about delivering exceptional customer service? Looking for an opportunity to work with a respected public sector organisation? This is your chance to make a difference while gaining valuable experience with the Environment Agency.
Call Centre Operator employer: Abigail Brown
Contact Detail:
Abigail Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operator
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Call Centre Operator. Understanding the nuances of customer service, especially in relation to fisheries exports and marine management, will help you stand out during the interview.
✨Tip Number 2
Show your passion for environmental issues. Since this role is with an organization dedicated to protecting the environment, demonstrating your commitment to sustainability can make a positive impression.
✨Tip Number 3
Prepare to discuss your experience in handling customer inquiries. Think of specific examples where you provided excellent service or resolved issues effectively, as this will showcase your suitability for the role.
✨Tip Number 4
If you are a veteran or have a disability, don't hesitate to mention it when you apply. Brook Street guarantees interviews for candidates who meet the essential criteria, so make sure to highlight your eligibility.
We think you need these skills to ace Call Centre Operator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Call Centre Operator position. Understand the key responsibilities and the skills required, especially the focus on customer service and administrative tasks.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administration. Emphasize any previous roles where you assisted customers or handled administrative processes.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've successfully assisted customers in the past and your interest in working with the Environment Agency.
Follow Application Instructions: Make sure to follow all application instructions provided by Brook Street. This includes submitting your application through their website and ensuring all required documents are included.
How to prepare for a job interview at Abigail Brown
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to excellent service.
✨Understand the Role and Responsibilities
Familiarize yourself with the key tasks mentioned in the job description, such as handling calls and assisting with documentation. Being able to discuss these responsibilities confidently will show that you are prepared and genuinely interested in the position.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, or specific processes related to customer service. This not only shows your interest but also helps you determine if the organization is the right fit for you.
✨Highlight Relevant Skills and Experiences
Be ready to discuss any previous experience in customer service or administrative roles. Emphasize skills like communication, problem-solving, and attention to detail, as these are crucial for success in this position.
