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- Tasks: Drive operational excellence and improve IT services in a dynamic, multi-vendor environment.
- Company: Join ABF Business Technology Services, a leader in innovative IT solutions.
- Benefits: Enjoy hybrid working, free lunches, and a modern office with great transport links.
- Why this job: Make a real impact by enhancing customer experience and driving continuous improvement.
- Qualifications: Experience in operational excellence and strong analytical skills required.
- Other info: Collaborative culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about driving operational excellence in complex IT environments? Do you enjoy bringing clarity, accountability and continuous improvement to multi-vendor services, using data, insight and modern technology? ABF Business Technology Services are looking for an Operational Excellence Manager to play a pivotal role in shaping how we govern, assure and continuously improve IT services across a global, multi-vendor landscape.
Working closely with Service Delivery, Business Partners and senior stakeholders across the Group, you’ll help ensure our services deliver measurable value, an excellent customer experience, and align tightly to ABF’s strategic goals.
What You’ll Be Doing
- Establishing and owning governance, performance and operational excellence frameworks across internal teams and external partners.
- Assuring service quality by defining, monitoring and challenging cross-vendor SLAs, KPIs and XLAs, holding partners to account where required.
- Acting as a unifying assurance function across a complex multi-vendor environment, helping remove silos and strengthen collaboration.
- Working with Service Delivery Managers, Service Owners and Business Partners to deliver frictionless, customer-focused IT services across cultures and geographies.
- Identifying, prioritising and driving continuous improvement initiatives using data, automation, AI and modern improvement techniques.
- Creating clear, executive-ready dashboards and insights that bring together internal and supplier performance data.
- Benchmarking suppliers and internal services to identify opportunities for improvement and value realisation.
- Ensuring operational improvements align with wider business strategy, translating objectives into measurable business outcomes.
What You’ll Bring
- Proven experience in operational excellence, business performance or continuous improvement within an IT environment.
- Experience designing and embedding governance, quality and performance frameworks in a multi-vendor environment.
- Strong analytical and problem-solving capability, with experience using data visualisation tools (e.g. Power BI), translating data into meaningful insights and decisions.
- Working knowledge of ITIL v4, Lean and modern improvement approaches that leverage data, automation and AI.
- Familiarity with major ITSM tools such as ServiceNow (desirable, not essential).
- Excellent communication and stakeholder management skills, with the ability to build trust at all levels of the organisation.
- Commercial awareness and the confidence to challenge constructively and hold partners accountable.
Location
Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture.
Operational Excellence Manager in Peterborough employer: ABF Business Technology Services
Contact Detail:
ABF Business Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Manager in Peterborough
✨Tip Number 1
Network like a pro! Reach out to current employees at ABF Business Technology Services on LinkedIn. Ask them about their experiences and any tips they might have for landing the Operational Excellence Manager role. Personal connections can give us an edge!
✨Tip Number 2
Prepare for the interview by diving deep into operational excellence frameworks. Brush up on your knowledge of ITIL v4, Lean, and data visualisation tools like Power BI. We want to show that we’re not just familiar with these concepts, but that we can apply them effectively.
✨Tip Number 3
Practice articulating how you’ve driven continuous improvement in past roles. Use specific examples that highlight your analytical skills and ability to work across teams. We need to demonstrate our capability to deliver measurable value and enhance customer experience.
✨Tip Number 4
Don’t forget to showcase your communication skills! During interviews, focus on how you build trust and manage stakeholders. We want to convey that we can unify teams and remove silos, making us the perfect fit for this multi-vendor environment.
We think you need these skills to ace Operational Excellence Manager in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operational Excellence Manager. Highlight your experience in operational excellence and continuous improvement, especially in IT environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving operational excellence and how you can bring value to our team. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to mention any tools you’ve used, like Power BI. We love seeing how you’ve turned data into actionable insights in your previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at ABF Business Technology Services
✨Know Your Operational Excellence Frameworks
Make sure you’re well-versed in operational excellence frameworks, especially in a multi-vendor environment. Brush up on your knowledge of ITIL v4, Lean, and any modern improvement techniques that leverage data and automation. Being able to discuss these frameworks confidently will show that you understand the core of what the role entails.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical and problem-solving capabilities. Bring examples of how you've used data visualisation tools like Power BI to translate complex data into actionable insights. This will highlight your ability to drive continuous improvement initiatives effectively.
✨Communicate with Confidence
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you’ve built trust with stakeholders at various levels. Be ready to share specific instances where you’ve successfully managed relationships and held partners accountable.
✨Align with Business Strategy
Understand how operational improvements can align with broader business strategies. Be prepared to discuss how you’ve translated objectives into measurable outcomes in previous roles. This will demonstrate your strategic thinking and ability to deliver value that aligns with the company’s goals.
