At a Glance
- Tasks: Support students and staff with IT services through phone, email, and chat.
- Company: Aberystwyth University, a vibrant educational institution focused on student support.
- Benefits: Hybrid work model, training provided, and opportunities for professional growth.
- Other info: Work in the Hugh Owen Library with a diverse community.
- Why this job: Join a dynamic team and enhance your IT skills while helping others.
- Qualifications: Strong customer service skills and basic Welsh language ability required.
The predicted salary is between 30000 - 40000 £ per year.
Aberystwyth University is seeking a proactive IT Service Desk professional to support students, staff and visitors with access to AU IT services.
You will handle inquiries via phone, email and chat, troubleshoot access issues, manage user accounts and printers, and keep documentation up to date.
Training will be provided and the role is based in the Hugh Owen Library.
The role requires strong customer service skills, ability to work with diverse users, and Welsh language capability at level A1
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Senior IT Service Desk – Hybrid Work & Professional Growth in Aberystwyth employer: Aberystwyth University
Aberystwyth University is an excellent employer, offering a supportive work environment that values flexibility and professional growth. With a commitment to maintaining high hygiene standards, employees benefit from additional training opportunities and a culture that encourages effective communication, particularly in Welsh. Working at this prestigious institution not only provides meaningful employment but also fosters a sense of community and belonging among staff.
