Feedback Co-Ordinator in Aberystwyth

The Feedback Coordinator will play a key role in the Data and Reporting team, tasked with producing timely and accurate staff and student data to support strategic decision making and performance management across the University. A key function of this role will be the setup, organisation, and oversight of centrally managed student and graduate feedback surveys used to monitor performance and shape decision making.

A key driver for the team is to increase the accessibility and availability of data across the institution, which includes standardising reporting, designing and maintaining meaningful data visualisations, and working on projects to enhance data governance. Role holders will primarily be responsible for work surrounding both internal and external surveys and external data submissions but will be expected to support other team members during busy periods.

What you’ll do:

• Set up and organise internal surveys and other feedback gathering mechanisms such as Student Experience Surveys with a focus on maximising high-quality, actionable data.
• Set up and organise external surveys and feedback opportunities such as NSS, WhatUni, Graduate Outcomes, etc.
• Work with the Data and Reporting Manager, the Student’s Union, and colleagues across the university to promote internal and external student surveys and opportunities to provide feedback.
• Prepare and upload accurate population files required for external surveys.
• Understand survey rules and technicalities to explain to others, including restrictions on ways of promoting.
• Act as a first point of contact for enquiries about the student surveys and liaise with staff and students to explain the nature of and the rationale for the surveys.
• Collate survey data responses, both quantitative and qualitative, into a usable format for further reporting and analysis by other members of the Strategic Planning department.
• Coordinate information returns for league tables including QS world rankings, People and Planet, Complete University Guide, WhatUni, and those published by national newspapers.
• Extract and undertake basic analysis on a range of internal and external datasets covering the entire student lifecycle as well as staff data.
• Support colleagues in the Strategic Planning team to provide accurate and timely information to aid academic and professional service departments, the Executive, and Council of the University with decision-making, planning, forecasting, and driving institutional performance.
• Support colleagues in the Data and Reporting team to produce statutory and regulatory returns.
• Support the Data and Reporting Manager in working with colleagues across the university to enhance all aspects of data governance.
• Comply with Data Protection Act 2018 and GDPR requirements in all working practices maintaining confidentiality, integrity, availability, accuracy, currency, and security of information as appropriate.
• Take personal responsibility for all personal data within own working environment.

Additional Responsibilities:

• Undertake other duties as assigned by your line manager, commensurate with the role's grade.
• Engage in university-level projects and initiatives as directed, and undertake any additional duties commensurate with the role, as assigned by the line manager.
• Demonstrate flexibility by supporting colleagues during periods of high demand, including attendance at key university events such as open days and graduation ceremonies which may include weekend work.
• Promote equality of opportunity, and support and uphold the University’s commitment to diversity and inclusion in all aspects of your work.
• Engage in continuous personal and professional development in line with the demands of the role, including undertaking relevant training and development activities to develop yourself and support the development of others.
• Fulfil health and safety responsibilities appropriate to the role, while actively promoting the personal health, safety, and wellbeing of staff and students as a member of the Aberystwyth community.
• Support the University’s commitment to environmental sustainability through responsible practices and engagement.

The above does not represent an exhaustive list of duties associated with this role.

Who you are – Qualifications, Experience, Knowledge and Skills required:

Essential:

• Degree or equivalent level of experience.
• Excellent Microsoft Office skills and experience of using a range of software packages.
• Experience of running outward-facing campaigns through various media to encourage participation in survey collection activities.
• Excellent communication skills, with the ability to liaise confidently with stakeholders.
• Experience of collation of quantitative and qualitative survey data.
• Strong organisation skills with a track record of managing multiple initiatives/projects to time and budget including under pressure.
• Strong skills and experience of collating, interpreting, analysing, and presenting data as a basis for making recommendations for prioritised actions.
• Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
• Ability to work on own initiative and self-manage workload.
• Knowledge of statistical analysis and data manipulation using software packages such as Excel.
• Thorough understanding of administrative procedures.
• A keen eye for data accuracy, with experience in writing reports.
• A proactive approach to problem-solving and the ability to work methodically.
• Oral (spoken) and Written Welsh Level B2.

Desirable:

• Experience creating, maintaining, and developing data visualisations using Power BI.
• Experience of working with external data to help drive internal improvement initiatives.
• Experience in supporting the production of accurate statutory and/or regulatory returns.
• Experience of collation and analysis of quantitative and qualitative survey data in the HE sector.
• Oral (spoken) and Written Welsh Level C1.

How to apply:

To promote a flexible workforce, the University will consider applications from individuals seeking full-time, part-time, job share, or term-time only working arrangements. Applications for this role must be made through jobs.aber.ac.uk. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.

Benefits:

• Flexible working policy.
• 36.5-hour week for full-time roles.
• Generous leave entitlements – 27 days annual leave plus bank holidays and university closed days.
• Commitment to Professional Development.
• Enhanced contribution to our workplace pension schemes.
• Staff recognition and reward schemes.
• Opportunity to learn the Welsh language for free.
• Staff relocation bursary.
• Maternity, Paternity, Parental and Adoption Leave.
• Staff discount for gym facilities, hospitality, and retail on campus.

We welcome applicants from all backgrounds and communities, including those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates. We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally.

Employment Visa:

Under the UK Government’s points-based system scheme, this role does not meet the criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application.