CRM Developer / Integration Specialist in Aberystwyth

This role will be based in Information Technology Services (ITS), a customer-focused department servicing the Information Technology needs of Aberystwyth University. You will be required to demonstrate an excellent knowledge of Dynamics 365, Power Apps, Microsoft Fabric, Azure Data Factory, Integrations, APIs, Oracle Technologies and SQL.

The CRM Developer / Integration Specialist will report to the Head of IT Applications and Development. They will be responsible for the development and support of functions required to meet the needs for a Marketing focused Dynamics 365 CRM. Responsibilities include:

• Managing AU Dynamics 365 Environments, Power Platform development (Power Apps Portals, Model-Driven / Canvas Applications), Microsoft Dataverse, CRM forms, Azure Logic apps and Power Automate.
• Managing integrations across the range of university in-house developed applications including the Admission System (APEX Oracle), Clearing Application (APEX Oracle) and Gecko Event management.
• Line managing, supporting and training the Project Support Officer and a System Analyst / Developer currently working on the University CRM implementation, integrations and supporting applications.
• Creating detailed specifications and building development solutions that effectively meet the marketing CRM requirements of the university.

You will be a creative, innovative thinker with outstanding problem-solving skills, able to learn quickly and adapt to new challenges. With a keen interest in new and emerging technologies, you are passionate about innovation and excited by the idea of bringing these within mainstream usage. Your excellent written and oral communication enables you to present ideas clearly and effectively to colleagues, senior management and project partners.

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 - 8 weeks of the closing date.

This job description is subject to review and amendment in light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. Informal training will be provided through working with existing members of the Development team and using systems manuals and online training materials.

CRM Development and Integration

• Liaising with users in Global Marketing and Recruitment (GMSR) to understand their specific requirements and work with them to design appropriate CRM and data integration solutions.
• Working within the AU Dynamics 365 Environments, Solutions, Journeys and Integrations.
• Training the team to use Power Platform development (Power Apps Portals, Model-Driven/Canvas Applications), Microsoft Dataverse, Power Automate SharePoint.
• Developing, testing, documenting and supporting form integrations providing controlled data query and data input functionality.
• Knowledge of performing data integrations with Oracle technologies.
• Awareness of the bilingual nature for creating data input forms and reports.
• Developing additional web functionality using Oracle APEX.
• Developing, testing, documenting, and supporting data processing functions to assist in maintaining accurate and reliable data in the CRM system and to support the exchange of such data between the CRM and other associated systems.
• Developing data migration strategies and supporting the transition to new systems.
• Taking forward new initiatives and ensuring best practice.
• Defining the work required, setting objectives, organising, and delegating work to reports according to their skills and abilities.
• Coordinating delivery of own and reports’ work with other teams across the University.
• Ensuring that all reports take part in the Effective Contribution Scheme (ECS) processes with clear objectives and smart targets for all team members.
• Engaging all reports in the planning and delivery of work, ensuring a positive, flexible, and productive environment.

Technology Leadership

• Keeping up to date with developments around the University’s core business software to identify potential risks and opportunities relating to business practices and where appropriate making recommendations for future adoption of new systems.
• Fostering excellent working relationships with staff in Faculties, academic and service departments at all levels to ensure Information Technology Services is providing well-supported technology that meets the needs of the business.
• Supporting and inputting into business cases for new digital initiatives for university committees and Executive team.
• Participating in the development and implementation of annual operational plans for the team.
• Writing and delivering presentations, briefings or workshop sessions to staff, students or external bodies.