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- Tasks: Support students with queries and enhance their university experience.
- Company: Abertay University, a modern institution with a global outlook.
- Benefits: Competitive salary, part-time hours, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and ability to handle diverse situations.
The predicted salary is between 26338 - 29959 £ per year.
Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.
The Support Enquiry Zone (SEZ) team provides a comprehensive ‘one stop shop’ service for current Abertay students who need to obtain or access information and help on any aspect of student life, both academic and non-academic. As such, SEZ team members are key contributors to enhancing the quality of the wider student experience.
SEZ sits within the ‘Student and Academic’ Directorate and has responsibility for a number of front-of-house Library, IT, Academic and Support services in its own right. In addition, the team works closely with colleagues from across the University including: Finance, Counselling, Careers, Students Association, Student Administration and the Advisory Service (for specialist Funding and International student enquiries).
In order to meet student requirements, SEZ is committed to facilitating a joined up approach to service provision, minimizing the need for referral to more specialized staff, whilst always recognizing when a student needs to be referred to more specialist or in-depth support. Listening to our customers and positively encouraging them to make suggestions on how we can improve the quality and efficiency of our service is central to what we do, and SEZ is a recipient of the Customer Service Excellence quality mark, having been independently assessed against the accreditation standards.
SEZ Advisors need to develop and maintain a very broad range of knowledge about all the possible processes, situations and regulations that impact on the student experience, so that they can provide the right information, resolve issues appropriately and refer on to specialist staff if necessary. This also means that our Advisors need to be able to use all the systems that apply to our partner units in SEZ.
Applicants must be able to work well under pressure and as no two days are the same at SEZ, tenacity and resilience are key! You must be comfortable dealing with difficult situations and be able to think quickly on your feet, maintaining overall service quality while balancing different demands at peak periods.
If you believe you have the skills and experience for this exciting and challenging role, please submit your application through our online recruitment system. Please note that we will only accept applications through our online recruitment system.
Committed to Equal Opportunities. Abertay University is a Scottish Registered Charity, No: SC016040.
Support Enquiry Zone (SEZ) Advisor employer: ABERTAY UNIVERSITY
Contact Detail:
ABERTAY UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Enquiry Zone (SEZ) Advisor
✨Tip Number 1
Get to know the company! Research Abertay University and its SEZ team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As an SEZ Advisor, you'll be dealing with a variety of student enquiries. Role-play common scenarios with friends or family to build your confidence in handling different situations and providing excellent customer service.
✨Tip Number 3
Network like a pro! Connect with current or former SEZ Advisors on LinkedIn. They can offer insights into the role and the team dynamics, plus it shows your proactive attitude towards understanding the position better.
✨Tip Number 4
Apply through our website! We want to see your application come through our online recruitment system. It’s the best way to ensure your application is seen by the right people and gives you a chance to shine in the process.
We think you need these skills to ace Support Enquiry Zone (SEZ) Advisor
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand what being an SEZ Advisor is all about. Dive into the job description and highlight the key responsibilities and skills. This will help you tailor your application to show that you're the perfect fit for the role.
Showcase Your Customer Service Skills: Since the SEZ team is all about enhancing the student experience, make sure to highlight any previous customer service experience you have. Share specific examples of how you've handled difficult situations or provided excellent support to customers in the past.
Be Yourself: While it's important to be professional, don’t be afraid to let your personality shine through in your application. We want to see who you are and how you can contribute to our team culture. A bit of authenticity goes a long way!
Apply Through Our Website: Remember, we only accept applications through our online recruitment system. So, make sure you submit your application there. It’s super easy and ensures that your application gets to the right place without any hiccups!
How to prepare for a job interview at ABERTAY UNIVERSITY
✨Know Your Stuff
Familiarise yourself with Abertay University and the SEZ team. Understand their mission, values, and the services they provide. This will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in contributing to the student experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to listen actively, empathise, and provide effective solutions, as these are crucial skills for an SEZ Advisor.
✨Practice Problem-Solving on the Spot
Since no two days are the same at SEZ, practice thinking on your feet. Consider potential scenarios you might face in the role and how you would handle them. This will help you feel more confident during the interview when discussing how you would manage difficult situations.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the SEZ team and its operations. This shows your interest in the role and helps you gauge if it’s the right fit for you. Questions about team dynamics or how they measure success can be particularly engaging.