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- Tasks: Support students by providing information and resolving issues related to their university experience.
- Company: Abertay University, known for its high-quality teaching and student support.
- Benefits: Competitive salary, part-time hours, and a vibrant campus community.
- Other info: Join a supportive team dedicated to enhancing the student experience.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26338 - 29959 £ per year.
Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.
The Support Enquiry Zone (SEZ) team provides a comprehensive ‘one stop shop’ service for current Abertay students who need to obtain or access information and help on any aspect of student life, both academic and non-academic. As such, SEZ team members are key contributors to enhancing the quality of the wider student experience.
SEZ sits within the ‘Student and Academic’ Directorate and has responsibility for a number of front-of-house Library, IT, Academic and Support services in its own right. In addition, the team works closely with colleagues from across the University including: Finance, Counselling, Careers, Students Association, Student Administration and the Advisory Service (for specialist Funding and International student enquiries).
In order to meet student requirements, SEZ is committed to facilitating a joined up approach to service provision, minimizing the need for referral to more specialized staff, whilst always recognizing when a student needs to be referred to more specialist or in-depth support.
Listening to our customers and positively encouraging them to make suggestions on how we can improve the quality and efficiency of our service is central to what we do, and SEZ is a recipient of the Customer Service Excellence quality mark, having been independently assessed against the accreditation standards.
SEZ Advisors need to develop and maintain a very broad range of knowledge about all the possible processes, situations and regulations that impact on the student experience, so that they can provide the right information, resolve issues appropriately and refer on to specialist staff if necessary.
SEZ Advisor employer: ABERTAY UNIVERSITY
Contact Detail:
ABERTAY UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SEZ Advisor
✨Tip Number 1
Network like a pro! Reach out to current SEZ Advisors or staff at Abertay through LinkedIn or university events. Building connections can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Abertay's values and the SEZ team's role. We want to show that we understand their mission and how we can contribute to enhancing the student experience.
✨Tip Number 3
Practice common interview questions related to customer service and problem-solving. We need to demonstrate our ability to handle various student enquiries effectively and efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re serious about joining the Abertay community.
We think you need these skills to ace SEZ Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the SEZ Advisor role. We want to see how you can contribute to enhancing the student experience at Abertay!
Showcase Your Customer Service Skills: Since the SEZ team is all about providing top-notch support, be sure to include examples of your customer service experience. We love seeing how you've positively impacted others in previous roles!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ABERTAY UNIVERSITY
✨Know Your Stuff
Make sure you brush up on the various services and support systems that the SEZ team offers. Familiarise yourself with the academic and non-academic aspects of student life at Abertay, as well as the key departments you'll be collaborating with. This will show your interviewers that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since the role is all about enhancing the student experience, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or improved a process, and be prepared to discuss how you can apply those skills in this role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the challenges the SEZ team faces or how they measure success in their service delivery. Asking questions not only shows your interest but also helps you gauge if the role is the right fit for you.
✨Demonstrate Team Spirit
The SEZ team works closely with various departments, so it's important to highlight your ability to collaborate effectively. Share experiences where you've worked as part of a team to achieve a common goal, and emphasise your willingness to support colleagues and contribute to a positive work environment.