Quality Assurance Officer in London

Quality Assurance Officer
Grade 6 (£32,079.92 – £37,694.44) • Full time, Permanent

Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.

Academic Services is within the Directorate of Student and Academic Services and is responsible for a range of activities relating to academic administration and governance. The team manages student processes, including registration, timetabling, assessment, academic appeals, academic progression, and awards. Academic Services supports the Academic Quality and Standards Committee, the Academic Leadership Group, Faculty Academic Committees and Assessment Boards, and handles student discipline and complaints for the University.

Responsibilities

Report to the Quality Assurance Manager and work with Academic Faculties and other University Directorates to provide high‐level administrative support to executive officers and senior managers on quality assurance matters.

Ensure that quality assurance processes comply with University and statutory regulatory framework requirements, supporting programme and partnership approval and management processes.

Support the student complaints, appeals and disciplinary processes, including interviewing students and staff.

Provide support for University committees, boards/panels and task groups.

Assist other staff within Academic Services to develop knowledge and relationships; work collaboratively to ensure conducive team working.

Develop knowledge in complaint handling, academic appeals and student disciplinary systems and procedures.

Support Academic Services across all administrative areas as required.

Deliver high‐quality administrative support for a variety of activities, meeting specific deadlines with accurate note‐taking and record‐keeping.

Maintain a non‐judgemental approach to complaint handling and disciplinary investigations, with strong attention to detail.

If you believe you have the skills and experience for this exciting and challenging role, please submit your application through our online recruitment system, which can be found at https://www.abertay.ac.uk/discover/work-here/jobs/. Please note that we will only accept applications through our online recruitment system.

Equal Opportunities Statement
Committed to Equal Opportunities
Abertay University is a Scottish Registered Charity,
No: SC016040

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