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- Tasks: Support quality assurance processes and handle student complaints and appeals.
- Company: Abertay University, a modern institution with a global outlook.
- Benefits: Competitive salary, permanent position, and opportunities for professional growth.
- Why this job: Make a real difference in students' academic journeys and enhance university standards.
- Qualifications: Strong administrative skills and attention to detail required.
- Other info: Join a collaborative team dedicated to academic excellence.
The predicted salary is between 32080 - 37694 £ per year.
Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.
Academic Services is within the Directorate of Student and Academic Services and is responsible for a range of activities relating to academic administration and governance. The team manages student processes, including registration, timetabling, assessment, academic appeals, academic progression, and awards. Academic Services supports the Academic Quality and Standards Committee, the Academic Leadership Group, Faculty Academic Committees and Assessment Boards, and handles student discipline and complaints for the University.
Responsibilities
- Report to the Quality Assurance Manager and work with Academic Faculties and other University Directorates to provide high‑level administrative support to executive officers and senior managers on quality assurance matters.
- Ensure that quality assurance processes comply with University and statutory regulatory framework requirements, supporting programme and partnership approval and management processes.
- Support the student complaints, appeals and disciplinary processes, including interviewing students and staff.
- Provide support for University committees, boards/panels and task groups.
- Assist other staff within Academic Services to develop knowledge and relationships; work collaboratively to ensure conducive team working.
- Develop knowledge in complaint handling, academic appeals and student disciplinary systems and procedures.
- Support Academic Services across all administrative areas as required.
- Deliver high‑quality administrative support for a variety of activities, meeting specific deadlines with accurate note‑taking and record‑keeping.
- Maintain a non‑judgemental approach to complaint handling and disciplinary investigations, with strong attention to detail.
If you believe you have the skills and experience for this exciting and challenging role, please submit your application through our online recruitment system. Please note that we will only accept applications through our online recruitment system.
Equal Opportunities Statement
Committed to Equal Opportunities Abertay University is a Scottish Registered Charity.
Quality Assurance Officer in England employer: ABERTAY UNIVERSITY
Contact Detail:
ABERTAY UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Abertay University on LinkedIn. Ask them about their experiences and any tips they might have for landing the Quality Assurance Officer role.
✨Tip Number 2
Prepare for the interview by researching common questions related to quality assurance. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've successfully handled complaints or appeals in the past, as this will demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our online recruitment system! It’s the only way to get your application seen, so make sure you follow the instructions carefully and submit all required documents.
We think you need these skills to ace Quality Assurance Officer in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Quality Assurance Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant expertise!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you're a great fit for the position.
Show Your Passion: Let your enthusiasm for quality assurance and academic services shine through in your application. We love candidates who are genuinely excited about the role and the impact they can have on our students and the university community.
Follow the Application Process: Remember, we only accept applications through our online recruitment system. Make sure to follow the instructions carefully and double-check your submission before hitting send. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ABERTAY UNIVERSITY
✨Know Your Quality Assurance Basics
Make sure you brush up on the key principles of quality assurance, especially in an academic context. Familiarise yourself with the regulatory frameworks and processes that Abertay follows, as this will show your commitment and understanding of the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as student complaints or disciplinary actions. Think of examples from your past experiences where you successfully navigated similar challenges, and be ready to discuss them in detail.
✨Showcase Your Teamwork Skills
Since the role involves working collaboratively with various teams, be prepared to talk about your experience in team settings. Highlight instances where you contributed to a positive team dynamic or helped resolve conflicts, as this will demonstrate your ability to work well with others.
✨Attention to Detail is Key
Given the importance of accurate record-keeping and note-taking in this role, be ready to discuss how you ensure precision in your work. You might want to share specific methods or tools you use to maintain high standards in your administrative tasks.
