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- Tasks: Support students with their academic and non-academic needs in a dynamic environment.
- Company: Abertay University, known for its innovative teaching and community focus.
- Benefits: Flexible part-time hours, valuable experience, and a supportive team atmosphere.
- Other info: Join a team committed to excellent customer service and student support.
- Why this job: Make a real difference in students' lives while enhancing your own skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Part time, 32 hours per week. Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.
The Support Enquiry Zone (SEZ) team provides a comprehensive 'one stop shop' service for current Abertay students who need to obtain or access information and help on any aspect of student life, both academic and non-academic. As such, SEZ team members are key contributors to enhancing the quality of the wider student experience.
SEZ sits within the 'Student and Academic' Directorate and has responsibility for a number of front-of-house Library, IT, Academic and Support services in its own right, including Finance, Counselling, Careers, Students Association, Student Administration and the Advisory Service (for specialist Funding and International student enquiries).
In order to meet student requirements, SEZ is committed to facilitating a joined up approach to service provision, minimizing the need for referral to more specialized staff, whilst always recognizing when a student needs to be referred to more specialist or in-depth support.
Listening to our customers and positively encouraging them to make suggestions on how we can improve the quality and efficiency of our service is central to what we do, and SEZ is a recipient of the Customer Service Excellence quality mark, having been independently assessed against the accreditation standards.
This also means that our Advisors need to be able to use all the systems that apply to our partner units in SEZ. You must be comfortable dealing with difficult situations and be able to think quickly on your feet, maintaining overall service quality while balancing different demands at peak periods.
If you believe you have the skills and experience for this exciting and challenging role, please submit your application through our online recruitment system. Please note that we will only accept applications through our online recruitment system.
Teaching Support Officer in Dundee employer: ABERTAY UNIVERSITY
Contact Detail:
ABERTAY UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teaching Support Officer in Dundee
✨Tip Number 1
Get to know the university's values and mission. When you walk into that interview, show us how your passion for enhancing student experiences aligns with Abertay's goals. It’s all about making that connection!
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Think about scenarios where you've handled difficult situations or provided excellent customer service.
✨Tip Number 3
Don’t forget to prepare some questions for us! This shows your interest in the role and helps you figure out if Abertay is the right fit for you. Ask about the SEZ team’s approach to improving student services.
✨Tip Number 4
Finally, remember to apply through our online recruitment system. It’s the only way we’ll accept your application, so make sure you follow that step. Good luck, and we can’t wait to see what you bring to the table!
We think you need these skills to ace Teaching Support Officer in Dundee
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Teaching Support Officer. We want to see how you can contribute to enhancing the student experience at Abertay!
Showcase Your Customer Service Skills: Since SEZ is all about providing top-notch support, be sure to emphasise any previous experience you have in customer service. We love candidates who can demonstrate their ability to handle difficult situations with a positive attitude.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our online recruitment system! It’s the only way we’ll accept applications, so make sure you follow this step to ensure your application gets into our hands.
How to prepare for a job interview at ABERTAY UNIVERSITY
✨Know the SEZ Inside Out
Before your interview, make sure you understand the Support Enquiry Zone's role within Abertay. Familiarise yourself with the services they provide and how they enhance the student experience. This will show your genuine interest in the position and help you answer questions more effectively.
✨Demonstrate Your Customer Service Skills
Since the role involves dealing with students and their queries, prepare examples from your past experiences where you've successfully handled customer service situations. Think about times when you’ve gone above and beyond to help someone, especially in challenging circumstances.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you approach difficult situations. Prepare a few scenarios where you had to think on your feet and resolve issues quickly. Highlight your ability to balance multiple demands while maintaining service quality, as this is crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the SEZ team and its future goals. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career aspirations. It’s a great way to leave a lasting impression!