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- Tasks: Support students by providing information and assistance on all aspects of university life.
- Company: Abertay University, known for its modern approach and community focus.
- Benefits: Flexible part-time hours, enriching work environment, and opportunities for personal growth.
- Other info: Join a dynamic team committed to enhancing the student experience.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive team.
- Qualifications: Strong communication skills and ability to handle challenging situations.
The predicted salary is between 20000 - 25000 £ per year.
Part time, 32 hours per week. Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.
The Support Enquiry Zone (SEZ) team provides a comprehensive 'one stop shop' service for current Abertay students who need to obtain or access information and help on any aspect of student life, both academic and non-academic. As such, SEZ team members are key contributors to enhancing the quality of the wider student experience.
SEZ sits within the 'Student and Academic' Directorate and has responsibility for a number of front-of-house Library, IT, Academic and Support services in its own right, including Finance, Counselling, Careers, Students Association, Student Administration and the Advisory Service (for specialist Funding and International student enquiries).
In order to meet student requirements, SEZ is committed to facilitating a joined up approach to service provision, minimizing the need for referral to more specialized staff, whilst always recognizing when a student needs to be referred to more specialist or in-depth support.
Listening to our customers and positively encouraging them to make suggestions on how we can improve the quality and efficiency of our service is central to what we do, and SEZ is a recipient of the Customer Service Excellence quality mark, having been independently assessed against the accreditation standards.
This also means that our Advisors need to be able to use all the systems that apply to our partner units in SEZ. You must be comfortable dealing with difficult situations and be able to think quickly on your feet, maintaining overall service quality while balancing different demands at peak periods.
If you believe you have the skills and experience for this exciting and challenging role, please submit your application through our online recruitment system. Please note that we will only accept applications through our online recruitment system.
Support Officer (Part Time) in Dundee employer: ABERTAY UNIVERSITY
Contact Detail:
ABERTAY UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer (Part Time) in Dundee
✨Tip Number 1
Get to know the university's values and mission. When you walk into that interview, show us how your personal values align with Abertay's commitment to enhancing student experiences. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or provide support. We want to see how you can keep your cool and deliver top-notch service under pressure.
✨Tip Number 3
Be ready to share your ideas on improving services. Since SEZ thrives on feedback, come prepared with suggestions on how we can enhance the student experience. Show us you’re proactive and ready to contribute!
✨Tip Number 4
Don’t forget to apply through our online recruitment system! It’s the only way we’ll accept your application, so make sure you follow that step. We’re excited to see what you bring to the table!
We think you need these skills to ace Support Officer (Part Time) in Dundee
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Support Officer role. We want to see how you can contribute to enhancing the student experience at Abertay!
Showcase Your Customer Service Skills: Since the SEZ team is all about providing top-notch service, share examples of how you've successfully handled customer queries or difficult situations in the past. We love to see that you can think on your feet!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget, we only accept applications through our online recruitment system. So, make sure you submit your application there to be considered for this exciting opportunity!
How to prepare for a job interview at ABERTAY UNIVERSITY
✨Know the SEZ Inside Out
Before your interview, make sure you understand what the Support Enquiry Zone (SEZ) does. Familiarise yourself with the services they provide and how they enhance the student experience. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since the role involves dealing with students and their queries, be prepared to share examples of your previous customer service experiences. Think of specific situations where you successfully resolved issues or improved service quality, as this will demonstrate your ability to handle difficult situations.
✨Demonstrate Quick Thinking
The job requires you to think on your feet, especially during peak periods. Prepare for situational questions that test your problem-solving skills. You might be asked how you would handle a challenging student query, so practice articulating your thought process clearly and confidently.
✨Emphasise Teamwork and Collaboration
The SEZ team works closely with various departments, so highlight your ability to collaborate effectively. Share examples of how you've worked in a team to achieve common goals, and express your willingness to contribute to a joined-up approach in service provision.