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- Tasks: Support students with queries and enhance their university experience.
- Company: Abertay University, a modern institution with a global outlook.
- Benefits: Part-time role with competitive salary and opportunities for personal growth.
- Other info: Dynamic environment with a focus on teamwork and student support.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and ability to handle diverse situations.
The predicted salary is between 26338 - 29959 £ per year.
Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.
The Support Enquiry Zone (SEZ) team provides a comprehensive ‘one stop shop’ service for current Abertay students who need to obtain or access information and help on any aspect of student life, both academic and non-academic. As such, SEZ team members are key contributors to enhancing the quality of the wider student experience.
SEZ sits within the ‘Student and Academic’ Directorate and has responsibility for a number of front-of-house Library, IT, Academic and Support services in its own right. In addition, the team works closely with colleagues from across the University including: Finance, Counselling, Careers, Students Association, Student Administration and the Advisory Service (for specialist Funding and International student enquiries).
In order to meet student requirements, SEZ is committed to facilitating a joined up approach to service provision, minimizing the need for referral to more specialized staff, whilst always recognizing when a student needs to be referred to more specialist or in-depth support. Listening to our customers and positively encouraging them to make suggestions on how we can improve the quality and efficiency of our service is central to what we do, and SEZ is a recipient of the Customer Service Excellence quality mark, having been independently assessed against the accreditation standards.
SEZ Advisors need to develop and maintain a very broad range of knowledge about all the possible processes, situations and regulations that impact on the student experience, so that they can provide the right information, resolve issues appropriately and refer on to specialist staff if necessary. This also means that our Advisors need to be able to use all the systems that apply to our partner units in SEZ.
Applicants must be able to work well under pressure and as no two days are the same at SEZ, tenacity and resilience are key! You must be comfortable dealing with difficult situations and be able to think quickly on your feet, maintaining overall service quality while balancing different demands at peak periods.
If you believe you have the skills and experience for this exciting and challenging role, please submit your application through our online recruitment system. Please note that we will only accept applications through our online recruitment system.
Committed to Equal Opportunities. Abertay University is a Scottish Registered Charity, No: SC016040.
Support Enquiry Zone (SEZ) Advisor in Dundee employer: ABERTAY UNIVERSITY
Contact Detail:
ABERTAY UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Enquiry Zone (SEZ) Advisor in Dundee
✨Tip Number 1
Get to know the company! Research Abertay University and its SEZ team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to customer service and problem-solving. Think about specific examples from your past experiences that demonstrate your ability to handle difficult situations and provide excellent support.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! This shows that you’re engaged and eager to learn more about the role and the SEZ team. Ask about their approach to enhancing student experience or how they handle peak periods.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re following the process as outlined in the job description, which is a great first step in demonstrating your attention to detail.
We think you need these skills to ace Support Enquiry Zone (SEZ) Advisor in Dundee
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what being an SEZ Advisor is all about. Dive into the job description and pick out key responsibilities and skills. This will help you tailor your application to show us you're the perfect fit!
Show Your Passion: We love seeing enthusiasm! In your application, let us know why you're excited about this role and how you can contribute to enhancing the student experience. Share any relevant experiences that highlight your commitment to customer service and support.
Be Clear and Concise: When it comes to written applications, clarity is key. Use straightforward language and keep your sentences short and to the point. We want to see your skills shine through without wading through unnecessary fluff!
Apply Online: Remember, we only accept applications through our online recruitment system. So, make sure you submit your application there. It’s quick and easy, and it ensures we get all the info we need to consider you for the role!
How to prepare for a job interview at ABERTAY UNIVERSITY
✨Know Your Stuff
Familiarise yourself with Abertay University and the SEZ team. Understand their mission, values, and the services they provide. This will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in contributing to the student experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to listen actively, empathise, and provide effective solutions, as these are crucial skills for an SEZ Advisor.
✨Practice Problem-Solving on the Spot
Since no two days are the same at SEZ, practice thinking on your feet. Consider potential scenarios you might face and how you would handle them. This will help you feel more confident during the interview when discussing how you would manage difficult situations.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the SEZ team and its operations. This shows your interest in the role and helps you gauge if it’s the right fit for you. Questions about team dynamics or how they measure success can be particularly engaging.